IPTV & Master Clock System Engineer
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Job Summary
Provide advanced diagnostics at system application and infrastructure levels.
Perform root-cause analysis for major and recurring incidents and implement permanent fixes.
Manage OEM back-to-back support cases within the applicable ticketing and SLA framework.
Manage system configurations firmware software maintenance manufacturer releases and upgrades.
Maintain technical design documents SOPs and knowledge-base information.
Provide technical assessments to the Change Advisory Board for system changes.
Maintain IPTV encoders servers endpoints displays/signage and related infrastructure.
Maintain master-clock distribution systems and ensure accurate synchronization across connected systems.
*Minimum 4 years* of hands-on experience with relevant systems in a comparable environment.
*VITEC and Mobatime product training or equivalent.*
Strong experience with IPTV AV systems and time-distribution/master-clock systems.
ITIL Foundation certification.
Strong knowledge of IPTV distribution architecture encoders servers endpoints and signage systems.
Knowledge of master/slave clock distribution and synchronization and strong diagnostic and root-cause-analysis skills.
Experience coordinating with OEMs and managing escalations.
Strong documentation and technical mentoring capability.
Required Skills:
* *VITEC and Mobatime product training or equivalent.* * Strong experience with IPTV AV systems and time-distribution/master-clock systems. * ITIL Foundation certification. * Strong knowledge of IPTV distribution architecture encoders servers endpoints and signage systems. * Knowledge of master/slave clock distribution and synchronization and strong diagnostic and root-cause-analysis skills. * Experience coordinating with OEMs and managing escalations. * Strong documentation and technical mentoring capability.
Required Education:
*Minimum 4 years* of hands-on experience with relevant systems in a comparable environment.
About Company
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
