Head Waiter

What do we expect from you

Under the general guidance of the Director of Food & Beverage or any other authorized by the management assist in ensuring friendly efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements at all times respecting the Mondrian Doha Vision.

How your day looks like:

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of supervisor on regular basis
• Maximize sales potential and encourage up selling in order to maximize rates.
• Ensure cash floats are secured at all times.
• To work within budgeted costs
• To minimize abuse of operating equipment
• To ensure that requisitions for supplies are completed delivered and accounted for.
• To minimize the use of overtime
• To ensure that there is enough operating equipment at all times.
• To record all voids and report any payment discrepancies to Restaurant Manager.
• To follow Company procedures when handling cash credit cards and cheques.
• To see guests concerning all complaints and report all complaints to Manager.
• To liaise with colleagues over guests requirements and needs.
• To ensure handover at shift end and beginning.
• To liaise with Head Chef on a regular basis.
• To liaise with Reception on a regulars basis.
• To gain customer feedback at all times.
• To complete a full report of the days events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile and handle promptly and courteously all guest comments questions complaints requests and enquiries taking the necessary action steps and ensuring thorough follow-through.
• Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
• Fanatical focus on quality and consistency in all areas food and beverage quality guest service cleanliness etc.
• Support all other revenue centers in the hotel such as Rooms and Events
• To be results driven and totally accountable.
• Attend daily business review meetings weekly strategic sales meetings management meetings and other meetings as required/requested.
• Undertake regular inspections to ensure that the companys assets are well maintained and protected.
• Ensure that the business is seen as a respected important member of the community by local influencers.
• Carry out any other duties as are within the scope spirit and purpose of the job as requested.   

Qualifications :

• Ability to focus attention on guest needs remaining calm and courteous at all times
• Previous work experience in a restaurant/food and beverage setting
• Flexibility with shifts of the outlet dependent on business demands

Remote Work :

No

Employment Type :

Full-time