Customer Transformation Manager (Power & Utilities) Doha 6 Months contract

At EY were all in shape to your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world

Key Responsibilities

Develop and implement customer strategy and transformation roadmaps aligned with business objectives
Design and implement customer operating models across contact centers digital channels and KAM
Drive customer journey mapping and pain-point resolution to improve service delivery
Collaborate across business and technology to ensure integrated customer-centric operations
Track and improve customer KPIs (satisfaction cost-to-serve digital adoption)
Build capabilities in customer segmentation analytics and customer intelligence
Deliver customer-facing sustainability initiatives (energy efficiency demand-side management green tariffs)
Apply AMI-enabled customer use cases (consumption insights usage alerts demand response billing transparency)
Lead and drive business development and client engagement activities

To do this role effectively we are looking for people with knowledge and experience in the following areas:

A minimum of 10 years of experience in customer roles preferably in the power & utilities sector
Experience Implementing customer initiatives
Previous experience in a consulting role within a Big 4 firm
youll also have to:
Demonstrate strong leadership and team management skills.
Exhibit excellent communication and interpersonal abilities to engage with stakeholders at all levels.
Show a commitment to continuous learning and professional development in asset management practices.

Language Requirements

Strong proficiency in English
Arabic is a plus

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Are you ready to shape your future with confidence Apply today.
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