Client Success Technical Manager
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Job Summary
Onebox a company within the Fever Group is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process from event setup and sales to real-time validation at the venue..
Our platform processes thousands of transactions per minute ensuring seamless access to events worldwide. We thrive on innovation teamwork and quality creating solutions that power concerts sports theater and more.
If you love cutting-edge technology problem-solving and scalable systems this is your place.
We are looking for a Client Success Technical Manager to join our Business department reporting directly to our COO.
You will take ownership of a portfolio of client accounts guiding them through every stage of their journey with Onebox. Beyond building strong long-term relationships and ensuring clients gain maximum value from our platform you will also act as their first point of contact for technical requests and platform troubleshooting.
This hybrid role blends account management with a technical mindset: you will train and support clients during onboarding provide hands-on assistance with configuration and incidents and work closely with Sales Product and Tech teams to ensure a fast effective and proactive response at every step.
- Be the go-to person for clients when it comes to technical support platform usage and troubleshooting
- Manage daily client requests from incident resolution to platform configuration and data exports
- Provide onboarding training and ongoing support to help clients get the most out of Onebox
- Collaborate closely with internal teams (Sales Tech Product Design) to ensure a seamless client experience
- Support on-site operations during live events when needed
- Play a key role in driving customer satisfaction and identifying opportunities for improvement
- Experience in customer support ideally in a SaaS environment
- Confident troubleshooting technical issues with a hands-on mindset
- Fluent in English (written and spoken) / Spanish is a plus
- Tech-savvy detail-oriented and focused on client experience
- Comfortable working cross-functionally with internal teams
- Valid drivers license for occasional on-site support
- Bonus: knowledge of networks ticketing platforms or event tech
- Competitive salary aligned with the local market
- Employment through an Employer of Record (EoR) partner
- Annual leave and public holidays according to local labor law
- A key role in a fast-growing international company
- Direct collaboration with Product Tech and Sales teams
- Opportunity to work on large-scale live events
Apply now and become part of the Onebox Customer Success team!
Want to know more about us Check out our website and connect with us on LinkedIn!
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Discover and book the best experiences worldwide! Immerse yourself in concerts, art, events, top attractions, tours and many more things to do.
