Business Analyst

Were Hiring: Business Analyst

We are supporting our client by hiring an experienced Business Analyst to join their team.

Job Purpose Summary:

The Business Analyst is responsible for analyzing business processes gathering requirements and translating operational needs into system and process improvements across the company. The role supports data-driven decision-making by analyzing real estate performance metrics and identifying opportunities for efficiency automation and optimization. This position acts as a key liaison between business units and IT ensuring that digital solutions align with operational needs and strategic objectives.

Roles & Responsibilities:

• Requirements Gathering & Process Analysis:
  • Elicit and document business requirements from Property Management Facility Management and Finance teams.
  • Analyze existing workflows to identify inefficiencies and improvement opportunities.
  • Map current and future-state processes to support operational optimization.
  • Develop functional specifications and business requirement documents (BRDs).
  • Ensure alignment between business needs and system capabilities.
• Real Estate Data Analysis & Performance Reporting:
  • Analyze leasing performance data including occupancy rates rental trends and revenue metrics.
  • Generate insights to support strategic and operational decision-making.
  • Develop dashboards and reports for management visibility.
  • Identify trends risks and opportunities.
  • Support forecasting and performance tracking initiatives.
• Systems Optimization & Process Improvement:
  • Evaluate and optimize workflows within property management systems (PMS/ERP).
  • Identify opportunities for automation integration and system enhancements.
  • Collaborate with IT teams to implement system improvements.
  • Ensure systems support efficient and standardized processes.
  • Monitor effectiveness of implemented solutions and recommend refinement.
• Stakeholder Coordination & Documentation:
  • Act as the primary liaison between business units and IT teams.
  • Translate business needs into clear functional and technical requirements.
  • Facilitate workshops and meetings with stakeholders to gather input.
  • Prepare detailed documentation including process maps use cases and user stories.
  • Ensure clear communication across all project stakeholders.
• Project Support & Change Management:
  • Support implementation of new systems upgrades and digital initiatives.
  • Coordinate User Acceptance Testing (UAT) and ensure system readiness.
  • Support user training and adoption of new tools and processes.
  • Monitor post-implementation performance and user feedback.
  • Contribute to changing management initiatives to ensure smooth transitions.

Skills:

• Technical / Functional Skills:
  • Business analysis and requirements gathering.
  • Data analysis and reporting (Excel BI tools).
  • Process mapping and workflow optimization.
  • Knowledge of property management systems (Yardi MRI Odoo etc.).
  • Understanding of ERP CRM and system integrations.
• Professional Skills:
  • Analytical thinking and problem-solving.
  • Strong communication and stakeholder engagement.
  • Attention to detail and documentation skills.
  • Ability to translate business needs into technical requirements.
  • Project coordination and time management.

Education:

Bachelors Degree in Business Administration Information Systems Finance Engineering or similar field.

Certificates:

Preferred Certifications include:

• Certified Business Analysis Professional (CBAP IIBA).
• Entry Certificate in Business Analysis (ECBA IIBA).
• PMI-PBA (Professional in Business Analysis).
• Data analytics or Business Intelligence (BI) certification.

Computer Literacy:

• Advanced computer skills.
• Proficiency in:
  • MS Excel (advanced).
  • BI tools (Power BI Tableau).
  • ERP/PMS systems.
  • Process mapping tools.

Languages:

English fluent.

Arabic is a plus.

Experience

• 57 years of experience in business analysis data analysis or process improvement roles.
• Experience in real estate property management or ERP environments is preferred.
• Experience in digital transformation or system implementation projects is an advantage.