Administrative professional with experience in administrative operations, Human Resources, benefits administration, employee and customer support, and occupational health processes. Skilled in document management and ver…
Administrative professional with experience in administrative operations, Human Resources, benefits administration, employee and customer support, and occupational health processes. Skilled in document management and verification, employee records, request and deadline tracking, spreadsheets, and reporting. Hands-on experience developing and maintaining Power BI dashboards and tracking tools for commission monitoring, reimbursement requests across regional offices, and serum distribution. Experienced in consolidating, updating, and reviewing data, monitoring key performance indicators (KPIs), and identifying inconsistencies to support operational visibility and decision-making. Organized, communicative, and focused on information quality and efficient processes.
<p>Provide employee support on benefits, medical and dental plans, and occupational health matters, assisting with requests and follow-up.</p><p> Support medical and dental plan administration, including adding, removing, and updating beneficiaries in corporate systems.</p><p> Schedule and monitor occupational health examinations, including pre-employment, periodic, termination, and return-to-work exams, tracking related information and deadlines.</p><p> Maintain documents, employee records, requests, and administrative information; prepare spreadsheets, reports, and tracking tools.</p><p> Develop and maintain Power BI dashboards and tracking tools to monitor commissions related to dengue prevention initiatives, reimbursement requests across regional offices, and serum distribution.</p><p> Consolidate, process, and update data from multiple regional offices, monitor KPIs, and identify inconsistencies to support operational tracking.</p>
<p>Supported Human Resources and personnel administration activities, assisting employees and maintaining records and registrations.<br>
Provided support for recruitment, onboarding, and offboarding processes, as well as vacation schedules, benefits, timekeeping, and attendance tracking.<br>
Prepared and updated HR spreadsheets and reports and organized information to support payroll processing.</p>
<p>Provided customer service and supported inventory control activities.</p>
<p>Provided in-person, telephone, and digital customer support and communicated with customers, suppliers, and internal departments.<br>
Organized documents, registrations, data entries, and records in corporate systems; prepared and verified documents, reports, and spreadsheets.<br>
Monitored processes, indicators, and appointments and supported administrative and sales teams with billing and process closing activities.</p>
<p>Registered newborns, assembled medical records, provided internal and external support, and assisted the nursing team with administrative activities.</p>
<p>Supported selection processes for extracurricular activities and teaching assistantships and submitted accounting processes involving invoices.<br>
Coordinated the Sala Mais faculty development project, extension and short courses, and the Viva Praça and Juice academic events.</p>
<p>Dispatched and logged documents for other departments, provided internal and external support, and handled documentation for corporate clients.<br>
Supervised the activities of a young apprentice team.</p>
<p>Provided internal and external support, organized files, prepared Excel spreadsheets, formatted Word documents, and entered project information.</p>
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