Esther wanjiku

Welcome and assist guests upon arrival and departure, establishing a warm and professional first impression., Provide comprehensive information and guidance on hotel facilities, services, and local attractions., Address guest inquiries, requests, and complaints promptly and courteously to ensure complete satisfaction., Monitor lobby areas to uphold cleanliness, order, and a safe environment for all guests., Facilitate luggage handling, transportation arrangements, and cater to special guest requests., Maintain meticulous records of guest arrivals, departures, and VIP visits in adherence to hotel procedures.

Greet guests with a warm welcome upon arrival and efficiently guide them to their designated seating areas., Accommodate guests with reservations, seating arrangements, and special requests to elevate their dining experience., Inform guests about menu options, ongoing promotions, and available services, ensuring courteous and professional interactions., Maintain the cleanliness and organisation of the entrance, waiting, and reception areas at all times., Support special events and VIP arrivals to guarantee seamless guest experiences.

Extend a warm welcome and greeting to guests upon arrival, ensuring a positive initial impression., Assist guests with seating arrangements, reservations, and fulfilling special requests., Disseminate information regarding hotel facilities, services, and menu selections to guests., Manage guest flow within dining and lobby areas to ensure operational efficiency., Handle guest inquiries and address complaints courteously, resolving issues with promptness., Preserve the cleanliness and presentation of lobby, entrance, and dining areas., Facilitate special events and VIP arrivals, ensuring a seamless guest experience.