Customer Success ProductProject Manager

Sigma Software

Job Location:

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Serve as the single point of accountability for escalations and strategic initiatives
Collaborate closely with account management product and engineering teams to remove blockers
Manage incoming requests and escalations shielding research and engineering teams from disruptions
Identify quick-win improvements and prioritize initiatives for rapid deployment
Translate high-level goals into actionable deliverables with defined owners timelines and success metrics
Drive initiatives from kickoff to launch maintaining visibility of progress across stakeholders
Own and optimize the product request management process
Influence cross-functional teams without direct authority enforcing commitments and deadlines
Develop deep product knowledge to anticipate issues and align solutions with customer needs

Qualifications :

5 years of experience in project management product management or customer success for SaaS enterprise products
Proven track record of delivering measurable outcomes in ambiguous high-pressure environments
Ability to drive results without direct authority leveraging influence and collaboration
Strong prioritization skills distinguishing urgent from important tasks effectively
Experience working closely with product and engineering teams
Understanding of organizational dynamics including formal/informal power structures and competing priorities
Skilled in negotiating resources and priorities across functions
Adaptive communication style for diverse audiences
Fast learner with strong technical aptitude to quickly onboard into complex systems
Background in customer support or customer success is a strong asset
UpperIntermediate English or higher

WILL BE A PLUS

Experience in cybersecurity or related technology domains
Familiarity with autonomous governance systems and operational protocol enforcement
Knowledge of enterprise SaaS architecture and infrastructure

Additional Information :

PERSONAL PROFILE

Proactive leader who thrives in ambiguity
Skilled in balancing strategic initiatives with quick-win execution
Adept at influencing without authority
Comfortable navigating high-stakes situations
Strong problem-solving mindset

Remote Work :

Yes

Employment Type :

Full-time

Serve as the single point of accountability for escalations and strategic initiativesCollaborate closely with account management product and engineering teams to remove blockersManage incoming requests and escalations shielding research and engineering teams from disruptionsIdentify quick-win improv...

Serve as the single point of accountability for escalations and strategic initiatives
Collaborate closely with account management product and engineering teams to remove blockers
Manage incoming requests and escalations shielding research and engineering teams from disruptions
Identify quick-win improvements and prioritize initiatives for rapid deployment
Translate high-level goals into actionable deliverables with defined owners timelines and success metrics
Drive initiatives from kickoff to launch maintaining visibility of progress across stakeholders
Own and optimize the product request management process
Influence cross-functional teams without direct authority enforcing commitments and deadlines
Develop deep product knowledge to anticipate issues and align solutions with customer needs

Qualifications :

5 years of experience in project management product management or customer success for SaaS enterprise products
Proven track record of delivering measurable outcomes in ambiguous high-pressure environments
Ability to drive results without direct authority leveraging influence and collaboration
Strong prioritization skills distinguishing urgent from important tasks effectively
Experience working closely with product and engineering teams
Understanding of organizational dynamics including formal/informal power structures and competing priorities
Skilled in negotiating resources and priorities across functions
Adaptive communication style for diverse audiences
Fast learner with strong technical aptitude to quickly onboard into complex systems
Background in customer support or customer success is a strong asset
UpperIntermediate English or higher

WILL BE A PLUS

Experience in cybersecurity or related technology domains
Familiarity with autonomous governance systems and operational protocol enforcement
Knowledge of enterprise SaaS architecture and infrastructure

Additional Information :

PERSONAL PROFILE

Proactive leader who thrives in ambiguity
Skilled in balancing strategic initiatives with quick-win execution
Adept at influencing without authority
Comfortable navigating high-stakes situations
Strong problem-solving mindset

Remote Work :

Yes

Employment Type :

Full-time

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About Company

Sigma Software

At Sigma Software, we are involved with the clients team to contribute to the design and development of a technical solution for their tokenized domain reservation platform. We started by assigning a software architect to design the smart contracts and integrate blockchain into the s ... View more

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