Workforce Management Analyst Jobs in Pasay City

Responsibilities:Collaborate with stakeholders in Managed Services to identify challenges and coordinate process improvement initiatives that enhance speed quality and overall customer and employee experience.Coordinate and monitor project activities ensuring alignment transparency and timely delive...

The Command Center Manager leads real-time operations for a global multi-channel contact center environment ensuring interval service targets are met while driving automation resilience and continuous improvement. This role blends operational leadership in Genesys Cloud advanced analytics using Powe...

DescriptionJob Track Description: Requires formal education and relevant expertise in a professional sales or technical area.Performs technical-based activities.Contributes to and manages projects.Uses deductive reasoning to solve problems and make recommendations.Interfaces with and influences key...

Description Manages daily activities of WFM Shared Production Centers including leadership effectiveness of the management team correction of behavioral and training issues fostering a culture of collaboration and clarity. Ensures that WFM employees have access to training IT support facilities and...

The Incident Analyst is responsible for owning and managing incidents from the moment of detection through to service restoration. This role is the single point of accountability during live incidents coordinating technical operational and client-facing teams to ensure effective response clear commu...