Service Desk Jobs in Philippines

Job Description:Job Purpose:The purpose of this role is to provide support and assistance for software applications or platforms within client projects serving as a central hub for addressing customer inquiries issues and concerns with the goal of ensuring a positive and satisfactory experience for...

Industry/SectorNot ApplicableSpecialismAssuranceManagement LevelManagerJob Description & SummaryJob SummaryAt PwC our people in audit and assurance focus on providing independent and objective assessments of financial statements internal controls and other assurable information enhancing the credibi...

Position Description:.Resolving issues utilizing excellent customer service skills problem-solving skills and technical skills .Thinking/reasoning skills and a high level of individual judgment to ensure outcomes of customer satisfaction. .Receive and respond to user inquiries and requests via t...

Your roleAs a Service Desk Agent you will be supporting end users and act as an escalation point for other service agents around the world so its a great opportunity to get to know the whole company in a short amount of time.You are part of the Asian support team. This is a full time regular positio...

Job DescriptionAre you yearning for a new adventure in Southeast Asia Here is a unique chance as we currently are looking for a tech-savvy Polish-speaker to work in the archipelagic country of the Philippines!Our client:As digital transformation continues to accelerate our client is at the center of...

What success looks like in this role: Manages supervisors and teams across the whole organization. Contributes to the development and implementation of Service Desk policies procedures and workflows. Monitors Service Desk performance metrics including response time resolution time and client satisf...

Job Description:Communicate updates/questions/resolutions to customer inEnglishTranslate customer issues/queries/requestsinto Englishwithin the Service Management tool so that 2nd & 3rd line teams can understand.Using remote control tools solve 80% of issues on the first interaction with the custome...

DescriptionThe RoleKey Responsibilities Participation in day to day support call logging and allocation. Classify support issues received from users and allocate them with the support teams for resolution. Monitor and report on volume of support issues received and outstanding. Process fixes for sta...

About The ClientArraya Solutions provides technology strategies and solutions to propel your business forward. Through an extensive offering of IT solutions advisory consulting staffing and managed services we empower our customers to achieve impactful outcomes. Arraya delivers the tools talent and...

This is a remote position. SUMMARY The Account Manager plays a key role in managing a large portfolio of the firms small- to mid-sized clients delivering a high-touch consultative customer experience. This role is responsible for maintaining strong client relationships ensuring operational exc...

DescriptionPOSITION SUMMARYProcess all guest check-ins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document except...

Primary responsible for performing the following tasks or activities: Incident Management - triage troubleshoot resolve and when necessary escalate IT-related issues that are reported by end-users from supported ContiTech locations either via phone email chat online ticket Request Management - monit...

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...

DescriptionAs a Service Desk Analyst with Resolver you will act as the first point of contact for external customers contacting Resolver to report issues and faults relating to their service as well as receiving change requests and queries from internal customers.Finding solutions to problems with y...

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardho...

This is a remote position. What We Do At Outsource Access we help growing businesses navigate the complex world of IT and cybersecurity. We dont just fix broken computerswe make sure our clients digital environments are proactive secure and running at peak performance so they can focus on their...

Setup and Location: Work from Home (Remote Philippines-based)Work Schedule: 9:00 AM 6:00 PM AWST 9:00 AM 6:00 PM PHTEmployment Type: Full-timeReady to join an MSP where you can actually learn grow and make an impact from day oneOur AU MSP Client is looking for a Level 1.5 Service Desk Engineer t...

Why Youll Love SoftchoiceAt Softchoice we aim to unleash the potential of people and technology. Our company was built around the idea that there is only success with team success. We foster a culture of inclusion and fairness where diverse interests experiences and backgrounds are celebrated. We st...

Start with customer end with customer Communicate to users via chat/f2f/emails to determine the nature of any problems they encounter.Ensure our internal users have their IT issues resolved. This includes onsite and remote support if needed.Ensure Onboarding and Offboarding activities and processes...

About the Job Location: Ortigas Corporate Title: Junior Officer to Manager Arrangement: Hybrid Our Consumer Collections MIS Systems Strategy and Analytics team is looking for experienced professionals to join us as a MIS Officer in Ortigas. In this role you will be responsible for generating and...