Service Desk Representative

Descartes Unites the People and Technology that Move the World
The need for efficient secure and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology powerful trade intelligence and the reach of our network Descartes helps get goods information transportation assets and people where theyre needed when theyre needed.

Were one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity better serve customers thrive competitively keep pace with evolving regulations and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX TSX:DSG) with headquarters in Waterloo Ontario Canada and offices and partners around the world. With record financial performance for more than 16 years we lead the industry in innovation investment. Every day logistics service providers manufacturers retailers distributors and other logistics-intensive businesses of all sizes rely on our scale stability and comprehensive solution footprint to move whats most important to them. Learn more at .

Were growing fast and invite you to join our amazing team.

Full-time position 6-month probation period

As a Service Desk Representative you will play a vital role in our Service Desk team by providing responsive and reliable first-tier support to customers around the world. You will assist in maintaining the systems and services that our global logistics customers rely on.

Key Responsibilities:

• Deliver professional first-tier support via phone email and other communication channels.
• Route calls and tickets accurately to internal support teams.
• Monitor systems and applications proactively.
• Communicate updates clearly and promptly to customers.
• Escalate issues effectively to technical departments when needed.
• Support customers in setting realistic expectations and response timelines.
• Adapt to evolving duties expectations and policies with flexibility.

What Were Looking For:

Were seeking someone with a strong foundation and the aptitudes that matter most: Smarts Curiosity Coachability Work Ethic Track Record Responsibility and Honesty. Specifically youll need:

• 2 years of experience in application or technical support and Customer support.
• Fluent written and verbal English; other languages are a plus.
• Ability to work independently and stay organized in a remote setting.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving mindset.
• Resilience under pressure in fast-paced environments.
• Experience in logistics supply chain or transportation industries is a plus.
• Previous help desk or IT support experience is an asset.

Why Join Us:

This new role reflects our teams growth and the exciting opportunities ahead. At Descartes youll enjoy:

• A competitive salary
• Flexible work-from-home setup
• Paid sick days
• Company mobile phone & laptop
• Bonus programs: referral
• Team building and company events
• A global team where your work truly matters
  
  

Work Schedule: Tuesday to Saturday (PHP times)

Tuesday Saturday: 4am-12pm/6am-2pm(times will fluctuate as coverage is needed and time change in North American)
Sunday/Monday: Back up for vacations/sick( person needs to be able to be flexible with hours and days) Able to work weekends is a must.

Join Us
As we scale were looking for new doers collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. Were entrepreneurial hardworking geeky-in-a-good way problem solvers. Guided by our values we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership to be heard and to carve a path for your individual accomplishments to help drive our success. At Descartes everyone has a voice and the best idea wins regardless of who makes it. We offer competitive compensation great benefits remote and flexible work hours and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: a team thats committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for and Descartes sounds like the team and the mission you want to be part of apply now. We cant promise it will be a fit but we do promise to consider your experience.

Through COVID-19 we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance training and general record keeping purposes. Should you have any questions about this process please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know were all in this together.

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected status or any other characteristic protected by federal provincial or local law. For more information about our commitment to equal employment opportunity please review our Code of Business Conduct and Ethics at .