Knowledge Base Jobs in Philippines

DescriptionRole SummaryA Tier 1 HR Services Delivery Specialist role is the first point of contact for all colleague inquiries focusing on delivering standardized efficient and consistent HR service that is being provided in the Delivery center. The Tier 1 roles thrive in a high-volume process-drive...

We are urgently hiring for Content Analyst ServiceNow Location: BGC Taguig Work Setup & Shift: Onsite Day Shift 6am to 3pm Salary is up to 60k based on experience Preferred Qualifications: Experience supporting AI-powered ServiceNow features. Knowledge of IT Service Management (ITSM) processes....

DescriptionAs a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as tech...

Quality Assurance Specialist - FlightsJob Type: Full Time-Individual Contributor Location: Goway ManilaReporting to: QA ManagerSalary: Php 35000 - Php 40000Role Type: NewJob purpose:INA Prime Solutions is our BPO line of business in Manila PH at Goway Travel Ltd. Our mission is to empower businesses...

Role DetailsLocation: Metro ManilaWork Arrangement: Hybrid (Mostly Work From Home)Contract Duration:PermanentTraining Schedule: Monday to Friday shifting scheduleExpected Start Date: ASAPAbout UsCrescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with...

Inside the Managed Services Team  The Managed Services Team at Burwood Group is a dedicated group of technology professionals focused on managing supporting and optimizing clients IT operations. Known for their customer-centric approach the team combines deep technical expertise with a commitment to...

We are urgently hiring for a Knowledge Base Analyst ServiceNow Location: BGC Taguig Work Setup & Shift: Onsite Day Shift Preferred Qualifications: Experience supporting AI-powered ServiceNow features. Knowledge of IT Service Management (ITSM) processes. Experience with ServiceNow reporting and...

TECHNICAL PROJECT SCOPING & COORDINATIONGathers client requirements for any development/technical projects Documents the User Requirements (as User Stories) and defines the User Acceptance Criteria Works with key stakeholders to prioritize tasks and tickets Properly cascades the requirement and any...

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.TTEC Digital is seeking a Solutions Engineer to join our growing AWS Con...

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.TTEC Digital seeks a Client Success Team Lead to join our growing team....

This is a remote position. PERMANENT - AU DAYSHIFT REMOTE / WFHJob Title: Solutions Support Position Overview: The Solutions Support is responsible for providing first-line functional and technical support for the AU Clients applications with a strong focus on WMS and supply chain applicat...

The Prompt Engineer designs tests and optimizes natural language prompts for large language models (LLMs) to produce reliable high-quality outputs for client use cases. This role combines experimentation data analysis and documentation to create reusable prompt frameworks that enhance performance r...

The Customer Success Manager (CSM) owns a portfolio of customers driving adoption value realization and longterm retention. The CSM acts as a strategic advisor aligning the product to customer business goals coordinating internal resources and identifying growth opportunities. Key responsibilities:B...

The Implementation Specialist owns the postsale onboarding and rollout of the product configuring solutions to customer requirements coordinating timelines and ensuring a smooth path to adoption and handoff to Customer Success. This role is more technical and projectoriented than frontline support r...

As the Digital Workplace Operations Coordinator youll support the day-to-day running of our workplace technology and core IT services ensuring our teams have consistent secure access to the tools they rely on.Reporting to the IT & IS Service Delivery Manager youll be hands-on across IT support ident...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized ex...

Full-timeDescriptionBilling Support SpecialistDescriptionLofty is a high-growth global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents empowering them to launch effective marketing campaigns track leads activities build last...

Employment Type: Full-Time EmploymentWork Setup: Onsite onboarding for a two to four weeks followed by a transition to a remote setup.Work Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood Libis Quezon CitySalary Package: 60000 PHP to 75000 PHP/MonthlyAbout the Client:Its a...

Position Name: System Engineer (NOC Team)Reports to: NOC Team LeadLocation: Philippines / Remote Work-from-HomeStatus: Eligible for Overtime and 10% Shift Differential for Overnight RolesShifts Offered: US EST Weekday 2nd Shift Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM ESTUS EST Weekend Da...

DescriptionEmersons 130 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations molding us into the company we are today. By joining us as an Engineer I Technical Support Quote to Book you will be providing technical sales and...