Senior Manager Operations Risk Management

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Governance and Reporting

• • Support the review enhancement and periodic maintenance of operational risk management procedures standards and risk appetite limits to ensure full alignment with Group Risk Framework requirements.

  • Oversee the implementation and consistent application of operational risk policies procedures and risk appetite thresholds across all functional units.

  • Prepare operational risk reports including risk dashboards KRI monitoring trend analysis thematic insights and narrative commentaries for quarterly Risk Committee and senior management submissions.

  • Engage coordinate and collaborate with Group Risk and other key stakeholders to ensure operational risk processes methodologies and toolsremaineffective efficient and uptodate.

  Risk Assessment and Monitoring

  • Drive and oversee operational risk identification activities including RCSAs control assessments and periodic reviews.

  • Maintain oversight of the enterprise risk and control library ensuring accuracy completeness andtimelyupdates within Prudentials risk management system.

  • Monitor emerging risks escalate key concerns to management andprovideexpert insights on risk drivers potential impacts andmitigation strategies.

  • Ensure risk indicators control weaknesses audit findings and incident trends are continuouslymonitoredand integrated into the overall risk profile.

  Assurance Reviews and Controls Testing

  • Lead and executedeepdiveand assurance reviews to proactivelyidentifyvulnerabilities control gaps and systemic issues.

  • Provide expertchallengeto control owners and stakeholders on the design and operating effectiveness of processes and controls.

  • Drive remediation followthrough ensure action plans are clearly defined track progress andvalidateclosure.

  Issues and Incidents Management

  • Drives incident investigation root cause identification appropriateness of actions and resolution.

  • Providecontinuous guidance support and oversight to business units throughout the incident lifecycle ensuring documentation quality adherence to standards andtimelyreporting.

  • Conduct independent verification of incident details evidence risk assessments and remediation effectiveness.

  • Trigger reassessment of affected controlsvalidateupdated effectiveness ratings and ensure lessons learned are embedded within the business.

  • Monitor completeness accuracy and consistency of incident and issue records across all reporting channels.

  Risk Culture and Stakeholder Management

  • Design and deliver operational risk training programs awareness campaigns and capabilitybuilding initiatives for firstline teams.

  • Promote a strong risk culture by influencing firstline behaviors encouraging proactive risk identification and reinforcing accountability for risk ownership.

  • Build andmaintainstrong relationships with business units serving as a trusted advisor on operational risk matters process improvements and best practices.

  • Facilitate crossfunctional collaboration between the Risk function Compliance Group and key business stakeholders.

  Compliance

  • Ensure that all company policies proceduresprogramsand instruction are carried out

  • Befamiliarand understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officerin accordance withthe reporting requirementsoperatedby the Compliance Officer. Mustoperatea process within his/her department to ensure that all relevant compliance matters areidentifiedand reported.

  Job Specification

  • Bachelors degree in Risk Management Finance AccountancyIndustrialEngineeringor related field.

  • Preferably certified in relevant risk disciplines such as ORM Certificate Risk Management for Insurance FRM or Other equivalent industry-recognized risk certifications.

  • Strong knowledge of enterprise risk frameworks and operational risk management practices.

  • Working understanding of risk taxonomy risk appetite RCSA issues & incidents management standards and risk culture embedment.

  • Proficient in Microsoft Office applications with the ability to produce wellstructured reports analyses and presentations.

  • Skilled in drafting and reviewing process maps ensuring clarity accuracy and alignment with operational workflows.

  • Capable of developing comprehensive training materials andpresentations andexecuting enterprisewide risk awareness initiatives.

  • Strong analytical and problemsolving abilities with the capacity to interpret dataidentifyroot causes and recommend effective mitigation actions.

  • Solid understanding of risk assessment techniques tools and risk mapping methodologies supporting sound decisionmaking and risk evaluation.

  • Effective stakeholder management able to communicate risk matters clearly and confidently to various levels of the organization.

  • Excellent peoplemanagement and relationshipbuilding skills fostering collaboration within the team and across first line stakeholders.

  • Three to five (35) years of experience in risk management quality assurance audit or related functions preferably within the insurance or financial services industry.

  • Handson experience in operational risk processes including RCSA incident management andissueremediation.

  • Exposure tocontrols testing process reviews or audit engagements with the ability to assess control design and operating effectiveness.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.