Sales Scheduling Coordinator

We are looking for a Sales Scheduling Coordinator that plays a key support role within our sales team by coordinating customer appointments managing sales schedules and ensuring smooth communication between clients internal teams and field installers. This role is ideal for a highly organized customer-focused professional who thrives in a dynamic environment and helps ensure our projects are planned and delivered efficiently.

Tasks

**What You Do:
Sales & Scheduling Coordination
**-Schedule and confirm sales appointments site measure visits consultations and follow-ups with customers.
-Maintain and update sales team calendars ensuring optimal utilisation of time and resources.
-Communicate with customers via phone email and online enquiries to arrange appointments and answer scheduling queries.
**Customer Support
**-Answer phone calls and act as the first point of contact for customer inquiries and provide professional responsive service.
-Provide timely updates and reminders to customers about scheduled appointments or changes.
-Collect and record accurate customer details and preferences to support seamless sales and installation processes.
**Sales Operations Support
**-Support sales representatives by preparing accurate sales documentation quotes and follow-up correspondence.
-Maintain and update customer and sales appointment records in CRM systems and internal databases.
-Assist with coordinating communication and workflow between sales design production and installation teams.
**Internal Collaboration
**-Work closely with the sales team and operations to manage project timelines and resolve scheduling conflicts.
-Provide administrative support including generating basic reporting or analytics on appointment activity and sales activity.
-Contribute to continuous improvement of scheduling and sales support processes.

Requirements

**What You Must Have
**-At least 1yr of relevant work experience
-Experience in sales support scheduling or coordination role (ideally in construction home improvement or related service industry)
-Exceptional organisational multitasking and time-management skills
-Strong verbal and written communication skills with a customer-centric attitude
-Proficient with CRM software (e.g. Odoo) or appointment management tools and Microsoft Office
-Experience with residential sales fabrication or construction environments (preferred)
-Knowledge of patio design or outdoor living products and services (preferred)