At Softchoice our purpose is to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests experiences and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. Were in it together to make life better for each other our customers our partners and our communities. The impact you will have: Continuously drive Operations department forward towards business results customer experience and departmental efficiencies through a high focus on innovation. Your top of class communication organizing and customer service skills will deepen customer engagement and help Softchoice reach NPS scores never seen before in our industry.
What youll do:
Quality check and process upwards to 100 orders a day for high-profile enterprise customers
Complete data entries in Salesforce
Identify and resolve order issues
Attend and participate in team meetings
Communicate order statuses and known issues during team meetings
Create relationships with internal teams and partners to align everyone to the same goal providing the customer with service beyond their expectations
Communicate escalations directly with customers to help resolve any issues
Perform operational tasks including but not limited to order management inventory tracking and delivery statuses.
Requirements
1-2 years experience completing data entries in a fast-paced environment
Knowledge of IT industry an asset
Outstanding time management and organizational skills required
You are action oriented and will bring high energy to the team Your resourcefulness and problem-solving skills will help resolve issues in a timely manner
Ability to learn quickly and enjoys the challenge
Excellent business acumen and strong written and verbal communication skills
Experience with using Microsoft Office (eg. Word Excel Outlook)
Ability to build and maintain new relationships and skillfully overcome challenges with customers and team members
Past experience with Salesforce an asset Some reasons why our employees love working here!
Required Skills:
At least 12 years of experience with the following: Experience with Windows Operating Systems with an understanding of security permissions for Active Directory Experience using ConnectWise Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications Experience troubleshooting Microsoft Office 365 and Office applications Familiarity with SharePoint and Exchange Experience with monitoring solutions such as LogicMonitor and Datto RMM Familiarity with network troubleshooting such as Zscaler and FortiClient Ability to read comprehend and follow instructions either from Team Leader/Director or Service Desk knowledge base Strong customer service skills Attention to detail Other Experience: Experience working with Autotask is a plus ITIL fundamentals are a plus Microsoft certifications are a plus Additional Requirements: Must have fiber optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest operating system Must be willing to work on a shifting schedule Must be amenable to reporting to our Makati and BGC office as needed
Why Youll Love Softchoice: At Softchoice our purpose is to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests experiences and backgrounds are celeb...
Why Youll Love Softchoice:
At Softchoice our purpose is to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests experiences and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. Were in it together to make life better for each other our customers our partners and our communities. The impact you will have: Continuously drive Operations department forward towards business results customer experience and departmental efficiencies through a high focus on innovation. Your top of class communication organizing and customer service skills will deepen customer engagement and help Softchoice reach NPS scores never seen before in our industry.
What youll do:
Quality check and process upwards to 100 orders a day for high-profile enterprise customers
Complete data entries in Salesforce
Identify and resolve order issues
Attend and participate in team meetings
Communicate order statuses and known issues during team meetings
Create relationships with internal teams and partners to align everyone to the same goal providing the customer with service beyond their expectations
Communicate escalations directly with customers to help resolve any issues
Perform operational tasks including but not limited to order management inventory tracking and delivery statuses.
Requirements
1-2 years experience completing data entries in a fast-paced environment
Knowledge of IT industry an asset
Outstanding time management and organizational skills required
You are action oriented and will bring high energy to the team Your resourcefulness and problem-solving skills will help resolve issues in a timely manner
Ability to learn quickly and enjoys the challenge
Excellent business acumen and strong written and verbal communication skills
Experience with using Microsoft Office (eg. Word Excel Outlook)
Ability to build and maintain new relationships and skillfully overcome challenges with customers and team members
Past experience with Salesforce an asset Some reasons why our employees love working here!
Required Skills:
At least 12 years of experience with the following: Experience with Windows Operating Systems with an understanding of security permissions for Active Directory Experience using ConnectWise Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications Experience troubleshooting Microsoft Office 365 and Office applications Familiarity with SharePoint and Exchange Experience with monitoring solutions such as LogicMonitor and Datto RMM Familiarity with network troubleshooting such as Zscaler and FortiClient Ability to read comprehend and follow instructions either from Team Leader/Director or Service Desk knowledge base Strong customer service skills Attention to detail Other Experience: Experience working with Autotask is a plus ITIL fundamentals are a plus Microsoft certifications are a plus Additional Requirements: Must have fiber optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest operating system Must be willing to work on a shifting schedule Must be amenable to reporting to our Makati and BGC office as needed
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