This is a remote position.
Boogie Team is looking for a highly organized proactive and dependable People & Operations Manager to help oversee the day-to-day operational heartbeat of the company.
This role works directly alongside leadership to ensure clients virtual assistants systems onboarding payroll coordination and internal workflows operate smoothly and consistently. The ideal candidate is people-oriented operationally strong and confident managing multiple moving parts in a fast-paced remote staffing environment.
Key Responsibilities
Manage day-to-day operations of active virtual assistants after placement including performance attendance communication and accountability
Conduct regular check-ins with virtual assistants to ensure expectations are clear issues are addressed and support is provided when needed
Support client communication satisfaction and retention by helping maintain strong relationships and consistent follow-through
Coordinate onboarding agreements schedules operational setup payroll coordination and internal tracking
Handle operational issues escalations replacements workflow bottlenecks and other moving parts with professionalism and urgency
Maintain SOPs internal systems documentation reports and operational organization across the company
Work closely with leadership to improve execution structure accountability and overall operational efficiency
Requirements
Experience in staffing outsourcing BPO customer success agency operations HR operations or remote workforce management
Strong people management coordination and problem-solving skills
Excellent written and verbal communication skills especially in a remote work environment
Highly organized detail-oriented and able to manage multiple priorities at once
Calm under pressure solution-oriented and comfortable handling escalations or operational challenges
Strong sense of ownership accountability and follow-through
Comfortable working with internal systems trackers communication tools and operational processes
Experience managing remote teams virtual assistants or international staff is preferred
Background in recruitment staffing operations client success or workforce coordination is preferred
Familiarity with Google Workspace Slack ClickUp Notion Airtable CRM systems payroll trackers or similar platforms is preferred
Experience supporting client accounts team performance onboarding and retention is preferred
Ability to improve SOPs build structure and create smoother workflows as the company grows
Benefits
Remote work
Full-time long-term role
Supportive team environment
Growth opportunities as Boogie continues to expand its client base team and internal systems
Required Skills:
Experience in staffing outsourcing BPO customer success agency operations HR operations or remote workforce management Strong people management coordination and problem-solving skills Excellent written and verbal communication skills especially in a remote work environment Highly organized detail-oriented and able to manage multiple priorities at once Calm under pressure solution-oriented and comfortable handling escalations or operational challenges Strong sense of ownership accountability and follow-through Comfortable working with internal systems trackers communication tools and operational processes Experience managing remote teams virtual assistants or international staff is preferred Background in recruitment staffing operations client success or workforce coordination is preferred Familiarity with Google Workspace Slack ClickUp Notion Airtable CRM systems payroll trackers or similar platforms is preferred Experience supporting client accounts team performance onboarding and retention is preferred Ability to improve SOPs build structure and create smoother workflows as the company grows
This is a remote position.Boogie Team is looking for a highly organized proactive and dependable People & Operations Manager to help oversee the day-to-day operational heartbeat of the company.This role works directly alongside leadership to ensure clients virtual assistants systems onboarding pa...
This is a remote position.
Boogie Team is looking for a highly organized proactive and dependable People & Operations Manager to help oversee the day-to-day operational heartbeat of the company.
This role works directly alongside leadership to ensure clients virtual assistants systems onboarding payroll coordination and internal workflows operate smoothly and consistently. The ideal candidate is people-oriented operationally strong and confident managing multiple moving parts in a fast-paced remote staffing environment.
Key Responsibilities
Manage day-to-day operations of active virtual assistants after placement including performance attendance communication and accountability
Conduct regular check-ins with virtual assistants to ensure expectations are clear issues are addressed and support is provided when needed
Support client communication satisfaction and retention by helping maintain strong relationships and consistent follow-through
Coordinate onboarding agreements schedules operational setup payroll coordination and internal tracking
Handle operational issues escalations replacements workflow bottlenecks and other moving parts with professionalism and urgency
Maintain SOPs internal systems documentation reports and operational organization across the company
Work closely with leadership to improve execution structure accountability and overall operational efficiency
Requirements
Experience in staffing outsourcing BPO customer success agency operations HR operations or remote workforce management
Strong people management coordination and problem-solving skills
Excellent written and verbal communication skills especially in a remote work environment
Highly organized detail-oriented and able to manage multiple priorities at once
Calm under pressure solution-oriented and comfortable handling escalations or operational challenges
Strong sense of ownership accountability and follow-through
Comfortable working with internal systems trackers communication tools and operational processes
Experience managing remote teams virtual assistants or international staff is preferred
Background in recruitment staffing operations client success or workforce coordination is preferred
Familiarity with Google Workspace Slack ClickUp Notion Airtable CRM systems payroll trackers or similar platforms is preferred
Experience supporting client accounts team performance onboarding and retention is preferred
Ability to improve SOPs build structure and create smoother workflows as the company grows
Benefits
Remote work
Full-time long-term role
Supportive team environment
Growth opportunities as Boogie continues to expand its client base team and internal systems
Required Skills:
Experience in staffing outsourcing BPO customer success agency operations HR operations or remote workforce management Strong people management coordination and problem-solving skills Excellent written and verbal communication skills especially in a remote work environment Highly organized detail-oriented and able to manage multiple priorities at once Calm under pressure solution-oriented and comfortable handling escalations or operational challenges Strong sense of ownership accountability and follow-through Comfortable working with internal systems trackers communication tools and operational processes Experience managing remote teams virtual assistants or international staff is preferred Background in recruitment staffing operations client success or workforce coordination is preferred Familiarity with Google Workspace Slack ClickUp Notion Airtable CRM systems payroll trackers or similar platforms is preferred Experience supporting client accounts team performance onboarding and retention is preferred Ability to improve SOPs build structure and create smoother workflows as the company grows
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