Operations Manager

Overview

We are a health and wellness brand selling across the US market through Amazon key distributors (UNFI KeHE) major retailers (Walmart and others) and direct-to-consumer e-commerce channels. We move fast care deeply about our customers and are building the operational foundation to scale.

This is a high-ownership high-impact operations role. You will be the person who keeps the business moving making sure stock is in the right place orders go out on time and the supply chain runs without surprises. The best person for this role defaults to automation over manual work and builds systems so the operation scales without scaling the headcount.

Timezone: AEST
Hours: Part time (20 hours per week)

Rate: 10 - 12 USD per hour

Key Responsibilities

1. Daily Operations & Stock Management
2. Own daily inventory monitoring across Amazon FBA UNFI KeHE Walmart DTC and additional retail accounts.
3. Track stock levels reorder points and expiry windows for products with shelf-life constraints.
4. Flag low stock overstocks and inbound delays before they become problems.
5. Produce regular inventory and operations reports for the founding team.
6. Order Execution & Timely Delivery
7. Own purchase order flow end-to-end across retail wholesale and e-commerce channels with full accountability for on-time delivery metrics.
8. Manage all US retail and distributor documentation including BOLs routing guides packing lists commercial invoices and compliance labels.
9. Maintain a deep understanding of specific PO requirements order windows and routing rules for distributors like UNFI and KeHE.
10. Proactively resolve fulfillment issues before they result in chargebacks customer complaints or lost shelf placement.
11. Supply Chain Coordination
12. Manage the full supply chain from production to final delivery by coordinating with co-packers freight forwarders 3PLs and distributors.
13. Oversee inbound shipments from China or other origins ensuring customs clearance and documentation is accurate and timely.
14. Coordinate production runs and purchase orders with suppliers using data-driven reorder calculations.
15. Manage 3PL partner relationships and hold them accountable to SLAs for dispatch accuracy and claims resolution.
16. Systems Automation & Workflow Building
17. Identify manual repetitive processes and replace them with automated workflows from listing audits to inventory reconciliation.
18. Use AI tools and automation platforms to build systems that improve speed accuracy and visibility.
19. Maintain and improve SOPs documentation and reporting cadences to build a scalable operational infrastructure.
20. Amazon & E-Commerce Operations
21. Manage Amazon Seller Central operations: account health FBA inventory inbound shipments listing suppression alerts and PPC coordination.
22. Maintain accurate product data pricing and availability across all e-commerce platforms.
23. Support new product launches and new account onboarding from an operational standpoint.

Required Skills & Experience

• Experience: 35 years in operations supply chain or e-commerce ideally within a CPG food or health and wellness brand.
• US Market Expertise: Direct experience with Amazon Seller Central UNFI KeHE Walmart or similar retail and distribution channels.
• Documentation: Deep understanding of US retail and distributor documentation requirements including BOLs routing guides deductions and compliance.
• International Logistics: Experience with international supply chains particularly shipping from China to the US.
• Automation & AI: A strong bias toward automation and comfort using AI tools to streamline operations and reporting.
• Soft Skills: High attention to detail strong analytical skills fluency in spreadsheets and the ability to move quickly and independently.

Who This Is Not For

• Someone who waits to be told what to do.
• Someone who relies on manual processes and is resistant to automation.
• Someone without hands-on experience in the US retail or distributor ecosystem.
• Someone who treats reactive fire-fighting as the whole job without investing in building better systems.