Operations and Admin Assistant
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Job Summary
This is a remote position.
- Answer incoming calls and provide professional customer support when required.
- Monitor and manage shared email inboxes enquiries and job-related communications.
- Follow up on outstanding quotes to help convert them into confirmed bookings.
- Follow up on overdue invoices in a professional and timely manner.
- Prepare and issue invoices and create work orders for completed jobs.
- Coordinate technician schedules job bookings and dispatch using simPRO.
- Prepare reports and assist with job documentation and compliance requirements.
- Order and track materials supplies and equipment from suppliers.
- Monitor stock deliveries and follow up on delayed orders or returns.
- Maintain accurate job records and support the smooth day-to-day operation of the business.
- Minimum 23 years of experience as an Admin Assistant supporting an Australian trade electrical construction or similar service-based business.
- Previous experience using simPRO or a similar job management software is highly preferred.
- Strong administrative scheduling and customer service experience.
- Excellent written and spoken English with a professional phone manner.
- Confident communicating with customers suppliers and internal teams.
- Highly organised with strong attention to detail and the ability to manage multiple tasks.
- Experience following up on quotes and outstanding invoices is an advantage.
Required Skills:
Qualification Criteria Minimum 23 years of experience as an Admin Assistant supporting an Australian trade electrical construction or similar service-based business. Previous experience using simPRO or a similar job management software is highly preferred. Strong administrative scheduling and customer service experience. Excellent written and spoken English with a professional phone manner. Confident communicating with customers suppliers and internal teams. Highly organised with strong attention to detail and the ability to manage multiple tasks. Experience following up on quotes and outstanding invoices is an advantage. Work Environment & Expectations While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment. This role requires: Discipline and commitment to set working hours (strict shift times not flexible) Use of time tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term full-time jobnot a side gig or freelance task Payroll is processed bi-monthly. Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
