Operations & Admin Assistant
Job Summary
This is a remote position.
Position Overview
This is a varied role for someone who takes initiative stays organised and enjoys helping a growing business run smoothly. The ideal candidate is reliable detail-oriented communicates clearly asks questions when needed and can help improve processes and systems as the business grows.
Key Responsibilities
- Manage online and email customer enquiries promptly and professionally following each enquiry through to resolution.
- Prepare accurate customer quotations including logistics and freight pricing and support sales from enquiry through to order invoicing and follow-up.
- Provide bookkeeping and financial administration in Xero including invoicing reconciliations payment allocation and accounts receivable support.
- Maintain the Shopify website Salesforce records customer information and marketing databases.
- Assist with marketing activity across Meta email and the website including content creation in Canva.
- Help select implement and improve operational systems workflows templates processes and procedures.
- Maintain accurate organized business records including documenting and tracking sales leads customer follow-ups and outstanding operational actions.
- Use initiative to identify improvements and undertake other sales marketing administrative and operational duties as the role develops.
Key Skills & Experience
- 3 years experience in administration operations sales support customer service or similar roles
- Experience with Xero/bookkeeping and preferably Shopify and Salesforce
- Strong English communication organisation attention to detail and time management
- Proactive reliable and able to take ownership and manage multiple priorities
- Experience improving systems processes SOPs workflows or reporting
- Comfortable working across sales marketing logistics CRM and cloud-based tools
- Experience with Canva email marketing or Meta campaigns is an advantage
- Willingness to learn freight coordination and the businesss products and industries
- High standards of confidentiality accuracy and responsible use of technology and AI
- 10 days of annual leave credits
- 5 days of sick leave
Required Skills:
Key Skills & Experience 3 years experience in administration operations sales support customer service or similar roles Experience with Xero/bookkeeping and preferably Shopify and Salesforce Strong English communication organisation attention to detail and time management Proactive reliable and able to take ownership and manage multiple priorities Experience improving systems processes SOPs workflows or reporting Comfortable working across sales marketing logistics CRM and cloud-based tools Experience with Canva email marketing or Meta campaigns is an advantage Willingness to learn freight coordination and the businesss products and industries High standards of confidentiality accuracy and responsible use of technology and AI