Operational Excellence Specialist (Midshift)

Job Summary

The Operational Excellence Specialist will be responsible for driving Programme Baseline Elevation and service evolution projects and initiatives. Reporting to the Operational Excellence Executive in EMEA the Operational Excellence Specialist will work closely with both Shared Service and Client Delivery teams.

Our Programme Baseline activity focuses on presenting our elevated service offerings (such as processes tools or technology) to our current client programmes to consistently and systematically raise the bar across our entire client portfolio.  It is essential to partner with our clients to drive Continuous Improvement activities so they can trust that they are working with the best Strategic Partner in the industry.  By implementing these efficiencies we can avoid any problems that our client may encounter and use this for our strategic advantage for example increasing programme usage and adoption across their business.

Responsibilities:

• Project managing and implementing initiatives that aim to improve the baseline performance of the programme. Identifying areas for improvement developing and implementing new processes or procedures and monitoring the impact of these changes on the programmes performance.
• Act as a point of contact for Client Delivery and Shared Service partners. Serving as a liaison between these two groups facilitating communication and collaboration. Responsible for ensuring that the needs and concerns of both Client Delivery and shared services partners are understood and addressed and that any issues are resolved in a timely and effective manner.
• Establish and drive best practices. Responsible for identifying developing documenting and implementing best practices in relation to our baseline elevation initiatives. Once best practices have been established driving their adoption and ensuring that they are consistently followed resulting in improved efficiency effectiveness and overall success.
• Identify opportunities for continuous improvement. Continuously assessing the programme baseline elevation initiatives processes procedures and performance to identify areas where improvements can be made. This could involve analysing data gathering feedback from stakeholders and benchmarking against industry standards. Once opportunities for improvement have been identified developing and implementing plans to address them resulting in increased efficiency effectiveness and overall success.
• Provide status updates to Client Delivery Leadership and project team. Flagging any risks issues actions or decisions needed to ensure the project(s) are running to schedule.
• Provide administrative support to the Operational Excellence Executive as required.  

Qualifications :

Qualifications Skills Knowledge:

• Some experience of executing process improvement identifying smarter ways of working or implementing efficiencies would be advantageous.
• An interest in operational excellence methodologies such as Lean Six Sigma Kaizen etc.
• Excellent communication presentation and facilitation skills
• Strong analytical problem-solving and decision-making skills
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Fluent in English other European languages are a plus.

Remote Work :

No

Employment Type :

Full-time