New Business Case Coordinator

Position Responsibilities:

• Case management: Track and manage pending business; ensure requirements are ordered/received/matched/processed promptly.
• Decisioning: Comfort approving and implementing accepted offers that do not require further underwriting within authority limits.
• Prioritization: Manage multiple cases triage issues and meet turnaround times and service level targets.
• Continuous improvement: Identify bottlenecks propose process updates and contribute to standard operating procedures.
• Client service: Proactive updates expectation-setting and ownership of complex inquiries through to resolution.

Required Qualifications:

• Education: Diploma or degree preferred (business finance insurance or health sciences). Equivalent experience accepted.
• Experience: 3 years in insurance new business/underwriting operations brokerage/advisor support or group/affinity benefits administration.

• Industry Knowledge: Familiarity with life and health underwriting basics medical requirements (APS paramedical labs EKG) and the Affinity/Group benefits sales cycle. Affinity/Group experience: Prior experience with Affinity Markets products or group/association programs.

• Regulatory/Compliance: Understanding of privacy rules (e.g. PHI handling consent) MIB usage standards and record retention.

Preferred Qualifications Skills

• Systems proficiency: Experience with new business/underwriting workbenches CRM document management and case management queues.
• MIB: Ability to assign/update MIB reporting codes and run manual MIB reports accurately.
• Data accuracy: High attention to detail in reviewing medical requirements summarizing results and reconciling pending items.
• Vendor management: Ordering tracking and escalating medical vendor requirements; managing SLAs.

• Relationship building: Proven ability to build and maintain relationships with brokers advisors plan administrators and direct clients.

When you join our team:

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .