Network Administrator 19991

Position Overview

We are seeking a highly skilled proactive Network & Systems Administrator to oversee optimize and secure our enterprise IT this role you will be the backbone of our technology environment managing everything from cloud architecture (Microsoft 365/Azure) and robust network ecosystems (Cisco Meraki/Ubiquiti) to comprehensive cybersecurity frameworks.

The ideal candidate is a versatile technical expert who thrives in a fast-paced fully remote multi-site environment. You are just as comfortable designing secure network topologies and deploying automated scripts as you are providing empathetic high-tier technical support to our team. If you are a self-motivated problem solver looking to own an infrastructure and drive continuous operational improvement we want to hear from you.

Key Responsibilities

Network & Infrastructure Management

• Administer & Maintain: Monitor and optimize enterprise network infrastructure specifically Cisco Meraki firewalls switches wireless networks and Ubiquiti networking solutions.

• Troubleshoot: Resolve complex LAN wireless and internet connectivity issues across distributed multi-site environments.

• Optimize: Monitor network performance security and availability; implement timely network upgrades patches and industry best practices.

Microsoft Cloud Administration

• M365 Ecosystem: Fully support and administer Exchange Online SharePoint Online Microsoft Teams and OneDrive.

• Identity & Access Management: Manage Microsoft Entra ID overseeing user provisioning/deprovisioning group management Single Sign-On (SSO) Multi-Factor Authentication (MFA) and Conditional Access policies.

• Azure & Licensing: Support and administer Microsoft Azure resources services and tenant licensing.

Cybersecurity & Compliance

• Threat Mitigation: Monitor security alerts and lead responses to potential threats vulnerabilities and incidents.

• Hardening Security: Administer endpoint protection email security identity management and conditional access.

• Audits & Training: Participate in security audits risk assessments and remediation efforts while assisting with company-wide cybersecurity awareness training.

Help Desk Support & Asset Management

• Tier 13 Support: Provide comprehensive hardware software network and application support to both technical and non-technical end users.

• Lifecycle Management: Own the employee onboarding/offboarding technical process hardware provisioning and software lifecycle management.

• Tool Management: Oversee support ticketing via Freshworks/Freshdesk and utilize Atera (or similar RMM tools) for system monitoring automation and endpoint management.

• Telecommunications: Administer VoIP phone systems managing call quality routing provisioning and vendor relations.

Documentation & Process Improvement

• Technical Writing: Create and maintain network diagrams technical documentation knowledge base articles and SOPs.

• Projects & Innovation: Identify opportunities to improve IT processes drive automation (via PowerShell) and lead infrastructure upgrade projects.

Qualifications

Required Experience & Education

• Experience: 5 years of proven experience in Network Administration Systems Administration or a related enterprise IT infrastructure role.

• Environment: Demonstrated experience supporting fully remote users and distributed multi-site environments.

• OS Expertise: Advanced proficiency in supporting Windows 10 and Windows 11 environments.

Core Technical Profile

Must-have hands-on experience with the following stack:

• Cloud & Identity: Microsoft 365 Microsoft Entra ID Microsoft Azure and Microsoft Intune.

• Hardware & Networking: Cisco Meraki Ubiquiti networking solutions and enterprise VoIP systems.

• ITSM & RMM: Freshworks/Freshdesk and Atera (or equivalent Remote Monitoring & Management platforms).

• Security: Advanced knowledge of Identity & Access Management (IAM) endpoint security phishing protection and email security protocols.

Preferred Qualifications

• Advanced experience with Microsoft Intune and endpoint management.

• Proficiency with PowerShell scripting and infrastructure automation.

• Familiarity with established cybersecurity frameworks and vulnerability management tools.

• Active industry certifications such as:

  • Microsoft 365 / Azure Administrator Associate

  • Cisco Meraki Solutions Specialist

  • CompTIA Network / Security

Skills & Competencies

• Communication: Proven ability to translate complex technical concepts into clear actionable advice for non-technical users.

• Problem-Solving: Exceptional methodical troubleshooting skills across cloud network and hardware layers.

• Autonomy: Highly self-motivated accountable and capable of working independently in a 100% remote setting.

• Prioritization: Strong organizational skills with the ability to balance day-to-day support requests with long-term infrastructure projects in a fast-paced environment.

• Mindset: A strong cybersecurity-first mindset coupled with a collaborative proactive approach to team success.