Manager Research Operations PH

About IDR
Founded in 2020 IDR is a global expert network delivering fast reliable and cost-effective insights through a vetted pool of experts. With 250 employees across 8 global offices IDR operates 24/7 and is trusted by leading brands worldwide.

The Role
In this role you will be the key liaison between IDR and its clients ensuring a seamless project experience high client satisfaction and long-term relationship growth. This role offers the opportunity to collaborate across international teams and industries while playing a central part in the expert engagement process.

Key Responsibilities:
Strategic Leadership

• Develop and implement strategies to optimize research workflows ensuring seamless delivery of expert insights to clients.

• Collaborate with leadership to set objectives and align research operations with the companys goals for growth and client satisfaction.

Expert Recruitment and Engagement

• Manage processes for identifying recruiting and onboarding subject matter experts across various industries and geographies.

• Build and maintain relationships with experts to create a reliable and diverse expert network.

• Ensure compliance with ethical guidelines conflict-of-interest policies and data privacy standards in all expert engagements.

Operational Efficiency

• Develop and refine workflows to improve the speed and accuracy of matching experts with client requests.

• Automate routine tasks and implement tools to streamline research processes.

• Identify bottlenecks and implement solutions to enhance operational scalability and productivity.

Team Leadership and Training

• Lead mentor and manage a team of project coordinators associates and other operational staff.

• Develop training programs to enhance the skills and expertise of the team focusing on efficiency client interaction and expert engagement.

• Foster a culture of accountability collaboration and continuous improvement.

Technology and Tools Management

• Oversee the implementation and maintenance of technology platforms for expert sourcing project management and communication.

• Leverage data analytics tools to track operational performance and inform strategic decisions.

• Stay updated on technological advancements in research operations and recommend tools for improved performance.

Compliance and Risk Management

• Ensure all research activities comply with legal regulatory and internal policies particularly regarding data privacy confidentiality and intellectual property.

• Mitigate risks by implementing robust screening and vetting processes for experts.

Data and Reporting

• Track and report key performance indicators (KPIs) such as project turnaround time expert satisfaction and client success rates.

• Use data to identify trends forecast demand and guide decision-making.

• Provide regular reports and updates to senior leadership on research operations.

Stakeholder Collaboration

• Act as the liaison between research operations sales client services and technology teams to align priorities and streamline workflows.

• Collaborate with client-facing teams to ensure the operational feasibility of complex client requests.

Quality Assurance

• Establish and enforce quality standards for expert matching communication and deliverables.

• Conduct regular audits of research projects to ensure adherence to best practices and client expectations.

• Gather feedback from clients and experts to refine processes and maintain high standards.

Process Improvement

• Identify opportunities to innovate and enhance operational processes to increase the speed and quality of expert engagement.

• Pilot and implement new methodologies or tools to stay ahead of industry trends.

Budget and Resource Management

• Manage budgets related to research operations including expert recruitment costs software tools and team resources.

• Optimize resource allocation to ensure operational efficiency and cost-effectiveness.

Business Development

• Identify and secure new client opportunities while building strategic partnerships with industry associations and professional networks.

• Expand and maintain a strong expert base in India to support diverse client needs and global delivery.

• Drive revenue growth and market presence by meeting defined targets and representing the company at key industry events.

Qualification and Skills:
Education:
Bachelors degree in Business Administration Operations or a related field (MBA preferred).
Experience:
610 years of progressive experience in operations client services and business development roles.
Leadership:
Proven track record in team management performance evaluation and talent development.
Knowledge:
Strong understanding of Philippine labor and regulatory frameworks.
Skills:
Excellent communication leadership and strategic planning skills. Ability to engage effectively with team members senior management clients and partners.
Preferred:
Experience in fast-paced client-focused environments.
Familiarity with expert networks or consulting services.
Strong cross-functional team management background with a record of delivering growth results.

What Do We Offer
Work Location: Onsite
Timings: (9 AM 6 PM) PH Time
Job Type: Full-time Permanent
Office Location: Unit 901 9th Floor Ecotower 32nd St. cor. 9th Ave. Bonifacio Global City Taguig City

Compensation & Benefits:
Salary Range: Competitive commensurate with qualifications and experience
Mandatory Benefits: SSS PhilHealth Pag-IBIG contributions 13th-month pay and legal overtime/holiday premiums
Leave: 10 vacation leaves 6 sick leaves and US/Philippines-aligned holiday leave as per company policy
Additional Perks: HMO coverage paid training team events and growth opportunities including prompt promotion path
Employment Status: Probationary (up to 6 months) transitioning to Regular upon meeting performance criteria as per DOLE standards

Equal Opportunity & PWD Inclusion:
We are an equal opportunity employer. We actively welcome candidates from diverse backgroundsincluding qualified individuals with disabilitiesin alignment with RA 10524 (Accessible Filipinos with Disabilities Act).

Disclaimer:
This job description may evolve to meet organizational needs but changes will remain aligned with DOLE labor laws and Department Order No. 10-1997.