Level 3 Engineer
Job Location:
Makati City - Philippines
Monthly Salary:
Posted on:
Vacancies:
Job Summary
- Remediate alerts presented from the companys monitoring platforms
- Remediate security vulnerabilities provided by the company security team
- Remediate missing patching and updates presented by the companys centralized service team
- Assist with remote deployment tasks such as installation of applications system configuration etc. before physical deployment
- Perform remote troubleshooting of hardware & software issues submitted by end-users
- Perform system and appliance updates such as Server OS upgrades network device firmware updates and other hardware updates
- Hyper-V and VMware hypervisor troubleshooting and upgrades
- Assist with after-hours configuration changes submitted by the company engineers
- Engage with the client vendor or company contacts in events of emergency outages as defined by escalation plans unique to each client
- Document problem resolution and the entire process within the companys ticketing platform
- Create technical documentation for client processes systems and software tools monitoring servers and desktops. Communicate with vendors of company tools to remediate issues immediately
- Recommend improvements to support the process
- Effectively communicate company value proposition and suite of offerings
- Arrive on time or early to the office client meetings and training sessions
- Refrain from using unacceptable language and dialogue
- Maintain a professional demeanor under stress
- Adhere to client standard operating procedures
- Strong listening skills
- Strong documentation
- Effectively communicate technical information to non-technical audiences
- Operate effectively in a team environment
- Manage time effectively and operate with minimal supervision
- Microsoft Server 2008 experience
- Microsoft Active Directory & Supporting Services (DNS DHCP File & Print Sharing)
- Network Technologies (understanding VPN DNS DHCP Firewall and routing rules)
- Microsoft Server operation troubleshooting and light configuration experience are required
- Hyper-V & VMware hypervisor experience
- Security vulnerability review and remediation
- Microsoft Windows 7 8 10 and 11 desktop experience
- Microsoft Office 2010 experience
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
Required Skills:
QUALIFICATIONS Effectively communicate company value proposition and suite of offerings Arrive on time or early to the office client meetings and training sessions Refrain from using unacceptable language and dialogue Maintain a professional demeanor under stress Adhere to client standard operating procedures Strong listening skills Strong documentation Effectively communicate technical information to non-technical audiences Operate effectively in a team environment Manage time effectively and operate with minimal supervision Microsoft Server 2008 experience Microsoft Active Directory & Supporting Services (DNS DHCP File & Print Sharing) Network Technologies (understanding VPN DNS DHCP Firewall and routing rules) Microsoft Server operation troubleshooting and light configuration experience are required Hyper-V & VMware hypervisor experience Security vulnerability review and remediation Microsoft Windows 7 8 10 and 11 desktop experience Microsoft Office 2010 experience
