IT Engineer, Cashalo

At Tilt we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide were not just changing how people access financial products were creating a new credit system that backs the working whatever theyre working toward.

We are looking for a IT Engineer to be the hands-on face of IT in our Manila office. Youll be the first responder for everything physical and local laptops desks cables office internet access keeping Cashalos people productive and the office running while working within the standards set by Tilt Global IT.

Youll report to the Tilt Global IT Manager and work day to day alongside Cashalos engineering and people teams. Global IT designs the infrastructure; you bring it to life on the ground.

This role is office based in our Manila HQ.

• Keep people moving - Onboard and offboard laptops resolve hardware issues (RAM viruses repairs) and provide first line support so employees are never blocked

• Deploy on the ground - Install and deploy hardware and network assets per Global ITs designs: racking equipment connecting cables standing up new desks and rooms

• Own local connectivity - Troubleshoot office internet issues manage GSM SIM rotation and engage cellular vendors to keep agent operations online

• Be the escalation point - Provide on call tier 1 support and coordinate local vendors for repairs deliveries and site work

• Protect the office - Provision office security access and monitor access logs flagging anomalies to Global IT

• Support the bigger picture - Be Global ITs hands and eyes on site assisting with centrally led projects that need local execution

• Youve built (and rebuilt) your own PC run a computer home lab more complex than it needs to be or gone down a rabbit hole just to understand something - IT was a hobby before it was a job for you

• Youre reliable under pressure: when something does not work you treat it with urgency

• You follow standards and documentation carefully and speak up when something on the ground doesnt match the plan

• You communicate clearly with non-technical colleagues and with a remote central team

• You thrive in fast paced lean environments and you fix things before anyone asks

• You test before you touch and you tell people what you changed

• You want to own the whole system not just the printer queue or the Wi-Fi

Nice-to-haves:

• Youve done hands-on IT support before - laptops printers Wi-Fi cabling

• Youre comfortable coordinating local vendors and holding them to deadlines
  

Dont meet every qualification We care about potential over your past. If youre bringing ambition and drive to what were building we want to hear from you.

• Virtual-first teamwork: The Tilt team is collaborating across 14 countries 12 time zones and counting. Youll get started with a WFH office reimbursement.

• Competitive pay: Were big on potential and its reflected in our competitive compensation packages and generous equity.

• Complete support: Find flexible health plans at every premium level and substantial subsidies that stand up to global standards.

• Visibility is yours: You can count on direct exposure to our leadership team were a team where good ideas travel quickly.

• Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (Weve visited Vail San Diego and Mexico City to name a few.)

• Impact is recognized: Growth opportunities follow your contributions not rigid promotion timelines.

Were looking for people who chase excellence and impact. Those who stand behind their work celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable brilliant jerks need not apply. Were in this together working to expand access to fair credit and prove that people are incredible. When you join us its not just another day at the virtual office youre helping millions of hardworking people reach better financial futures.

Youre pushing ahead in your career We can get behind that. Join us in building the credit system that people deserve.

Required Experience:

IC