IT Technician
Job Location:
Angeles - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The IT Technician will deliver first-level technical support to clients through phone email chat web and other support channels as needed. This is an entry-level role and we are looking for someone who is proactive customer-focused and eager to learn.
In this role you will:
Consistently provide a high level of customer care to maximize positive client experience.
Take ownership of customer issues reported and see problems through to resolution.
Research diagnose troubleshoot and identify solutions to resolve customer issues.
Action and complete technical workshop tasks as directed.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team members.
Provide prompt and accurate feedback to customers.
Ensure proper accurate and timely recording and closure of all client tickets.
Document knowledge in the form of knowledge base tech notes and articles.
Any other tasks that reasonably fall into the scope of IT support.
Were looking for Someone Who has:
Minimum one year of experience working in an IT support/helpdesk environment.
Knowledge of IP networking DHCP DNS and general network principles.
Knowledge of Windows desktop and Windows Server environments including current and previous generations.
Experience in Group Policy administration.
Malicious software detection and removal methods.
Knowledge of Apple Mac operating systems is beneficial.
Knowledge of VOIP technologies beneficial.
Technical Skills:
Experience configuring and administering Microsoft 365.
Experience in configuring and administering Microsoft Server Products including Active Directory.
Experience with Microsoft Office Suite including current and previous versions.
Experience with virtual technologies such as Hyper-V.
Experience with tablet and smartphone technologies.
Non-Negotiables:
Bachelors Degree in Information Technology Information Technology Networking Information Technology Support or Computer Systems Technology; or equivalent.
Strong written and spoken English communication skills
Strong attention to detail and excellent organizational skills.
