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Staff Software Engineer IT Infra & Operations

Job Location:

Quezon City - Philippines

Monthly Salary: Not provided by the employer

Posted: 14 August 2026 (Yesterday)

Application Deadline: 11 November 2026

Vacancies: 1 Vacancy

Job Summary

PH-Prof II IT Infra & Operations

Responsibilities

L2 support to users of a large customer remotely or in house support.
Improve usability of end devices and ensure that business users have a pleasant IT experience.
Deliver exceptional customer service.
Must have Good Technical Skills.
Must have great and strong communication skills.
Strong interpersonal communication and relationship-building skills.
Resolve issues or engage with the right team to solve the issue
Should own the issue and end to end resolution.
IT Support Duties and Responsibilities
Engage with employees for any IT issues and provide them satisfactory resolution.
Customer Service ownership of the issue and end-to-end resolution is the key.
Install and configure software and computer systems.
Troubleshoot and resolve issues with software or hardware.
Walk colleagues or clients through steps to help them resolve their technical problems.
Maintain procedures and reports that provide technical support to the entire organization.
Analyze records and logs to spot underlying trends and potential issues.
Support the implementation of new solutions or applications.
Establish accounts for new users and assist with password or login problems.
Test evaluate and make decisions about new technology for the business.
Identify and fix LAN and/or WAN connectivity issues
Where required escalate issues to relevant group
Experience in guiding user on the phone or chat and troubleshooting issues.
Use remote connection tools to identify and fix issues.
Knowledge of ITIL processes Incident Change and Problem management.

Experience

Bachelors Degree preferred.
At least 3 years progressive experience in a technical support role desired.

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

Whats in it for you

Competitive Total Rewards Package

Target variable incentives

Medical Plan (HMO) from Day 1 of employment with free dependents

Life insurance

Paid Time-Off Benefits

Sick Leave Conversion

Night Differential offered

Employee Referral Program

All Mandatory Statutory Benefits

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance or any other characteristic protected by local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

Visit us on Facebook: #AllTogetherBetterinR1PH

Required Experience:

Staff IC

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