IT Technician

Grow your career with BMG Outsourcing - a leading well-respected Australian-owned Outsourcing Company with offices in Clark and Sydney offering long-term rewarding careers with our clients.

The IT Technician will deliver first-level technical support to clients through phone email chat web and other support channels as needed. This is an entry-level role and we are looking for someone who is proactive customer-focused and eager to learn.

• Schedule: Monday to Friday 7 AM 4 PM (PH Time)
• Work Set up: Onsite
• Salary range: PHP 45000 - 50000

In this role you will:

• Consistently provide a high level of customer care to maximize positive client experience.
• Take ownership of customer issues reported and see problems through to resolution.
• Research diagnose troubleshoot and identify solutions to resolve customer issues.
• Action and complete technical workshop tasks as directed.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team members.
• Provide prompt and accurate feedback to customers.
• Ensure proper accurate and timely recording and closure of all client tickets.
• Document knowledge in the form of knowledge base tech notes and articles.
• Any other tasks that reasonably fall into the scope of IT support.

Were looking for Someone Who has:

• Minimum one year of experience working in an IT support/helpdesk environment.
• Knowledge of IP networking DHCP DNS and general network principles.
• Knowledge of Windows desktop and Windows Server environments including current and previous generations.
• Experience in Group Policy administration.
• Malicious software detection and removal methods.
• Knowledge of Apple Mac operating systems is beneficial.
• Knowledge of VOIP technologies beneficial.

Technical Skills:

• Experience configuring and administering Microsoft 365.
• Experience in configuring and administering Microsoft Server Products including Active Directory.
• Experience with Microsoft Office Suite including current and previous versions.
• Experience with virtual technologies such as Hyper-V.
• Experience with tablet and smartphone technologies.

Non-Negotiables:

• Bachelors Degree in Information Technology Information Technology Networking Information Technology Support or Computer Systems Technology; or equivalent.
• Strong written and spoken English communication skills
• Strong attention to detail and excellent organizational skills.

Why Youll Love Working with Us:

• Company-provided laptop second monitor
• Free HMO
• Monthly Team Gratitude Celebrations Year-end Party & Summer Outing.
• Welcome gift on Day 1
• Coffee session on Day 1 (for hybrid and onsite employees)
• Company Shuttle Service
• Free Meals and Snacks
• Generous vacation days holidays and sick leave to help you recharge.
• DOLE Mandated Leave (Paternity Leave Maternity Leave 7 days SOLO Parent Leave Magna Carta Leave etc.)