IT Operations Associate II
Job Location:
Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
21 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Job Track Description:
- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training certifications licensures or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses training and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes procedures and systems.
Business Expertise
- Understanding of how teams integrate and work best together to support the achievement of company goals.
Impact
- Impacts a team by example through the quality service and information provided
- Follows standardized procedures and receives moderate supervision and guidance.
Leadership
- Has no supervisory responsibilities.
- Manages own workload.
Problem Solving
- Uses existing procedures to solve standard problems without supervisory approval.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Monitors applications and processes and assists with remediation steps.
- Follows documented process for daily activities
- Assists with researching anomalies in production processes.
- Performs actions based on business/operational needs and prepares system reports.
- Assists with incident management and support requests.
- Works with support teams to define root cause and replicate issues.
- Verifies environment stability.
- Performs daily tasks competently.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
IC
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
