Associate (Butuan CSC)

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

Associate 2: GCF Level 3 ( CSC)

Job Description:

The position is responsible for the accurate and timely processing of all types of payments and resolving or facilitating of all types of inquiries and requests from walk-in/ s at the Client Service Center.

It is accountable for ensuring that daily collections are properly accounted for reported and deposited within company standards; the proper safekeeping of all cash and check collections working change petty cash fund provisional receipt booklets and official receipts.

It is responsible for performing various office management tasks; for one-man Client Service Center assignments it is responsible for various sales/marketing-related tasks.

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1. Resolves all types of inquiries and requests at the counter in a timely accurate professional and courteous manner using the various Client Service Center applications/systems and ensuring counter service levels are met; facilitates requests for processes beyond the scope of the Client Service Center;

2. Coordinates with backend support unit/dept and or Sr. CC staff for requests requiring changes and adjustments in their policy/plan records.

new business and conversion applications (TRADVUL MF and PN) following agreed upon guidelines/procedures using Client Center application systems and ensuring service level targets are met

and processes payments for all three lines of businesses; issues official receipts and accounts for said collections on a daily basis following agreed upon guidelines procedures and ensuring service levels are met;

5. Handles Petty Cash Fund disbursement and replenishment as applicable Prepares various pre-formatted correspondences and facilitates s computation requests using various worksheets within the scope or authority limit.

Petty Cash Fund disbursement and replenishment. Participates in special projects and initiatives as required:

the following sales/marketing related tasks:

• Prepares daily monitoring report on life pre-need and mutual funds new business applications following required format for submission to Sales Channel Head
• Distributes monthly the updated MF sales presentation materials to the licensed MF representatives in the area
• Coordinates and handles Proposal System/AMS related upgrades
• Monitors maintains and conducts monthly inventory of the ISOs supplies forms and equipment following approved guidelines and procedures
• Requests corporate giveaways and sales aid
• Posts company-related updates in the bulletin board
• Monitors and updates promos

• Facilitates resigned agents surrendered items
• Distributes status cards duplicate O.R. Memos/Circulars Policy Contracts

the following office management tasks:

• Monitors maintains and conducts regular inventory of office supplies forms and equipment following approved guidelines/procedures.
• Reports equipment/furniture/premises-maintenance issues to appropriate HO units and facilitates resolution of problems.
• Handles and coordinates incoming and outgoing documents and materials for the three (3) product lines.
• Prepares coordinates and follows-up check requests and payments for various office utilities (i.e. Telephone Office rentals etc)
• Coordinates logistics as required for Sunlife-initiated training and events.

Job Category:

Posting End Date: