End User Support Technician (IT Desktop Engineer)

THE CHALLENGE: 

• Provide daily IT support and troubleshoot technical issues for employees in the Manila office.
• Maintain and support all workstations including diagnosis analysis and resolution of hardware/software issues.
• Install configure and maintain operating systems and application software across departments.
• Manage and resolve Jira tickets for both local (Manila) and global IT requests.
• Create modify and deactivate user accounts (Active Directory RTS and instant messaging platforms).
• Provide network and printer support.
• Set up and configure workstations for new hires and internal teams.
• Support IT security processes including password management and antivirus protection.

YOUR PROFILE: 

• Bachelors degree in Computer Science Information Technology Computer Engineering or related field.
• At least 1 year of relevant IT support experience.
• Strong knowledge of WAN/LAN PC troubleshooting repair installation and upgrades.
• Basic experience in system administration monitoring documentation and reporting.
• Strong English communication skills (verbal and written) are a must as the role provides support to global stakeholders.
• Exposure to Azure Endpoints AWS Active Directory IP telephony and CCTV is an advantage.

Additional Information :

At Datacentric we celebrate our diverse group of hardworking employees. Datacentric is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!

Remote Work :

No

Employment Type :

Full-time