Technical Support Specialist

Job Description

The Role

The Engage Technical Support Specialist provides day-to-day technical support to clients through Freshdesk tickets and Helpdesk calls ensuring timely and effective issue resolution. This role also assists with specific administrative tasks related to client onboarding and ongoing account support.

What Youll Be Doing

• Utilize internal and external online platforms to deliver prompt technical support and resolve client inquiries.

• Apply strong technical aptitude to troubleshoot system issues conduct walkthroughs and provide integration support.

• Communicate complex technical information clearly and effectively adapting to each customers pace and level of understanding.

• Ensure service level agreements (SLAs) are consistently met for template fixes changes and other support deliverables.

• Collaborate with Account Managers and internal teams to relay client concerns feedback and requests.

About You

• 23 years of experience in customer success customer service or related fields within a corporate environment.

• Excellent English communication skills both verbal and written.

• Knowledge of the property technology (PropTech) industry is preferred but not required.

• Bachelors degree in a relevant field.

Why join us

Were the right size business for you to make a real impact with a workplace culture where you can be you. Perks of the role include:

• Discover your ideal work-life balance with our approach to a hybrid set-up whether its making the most of working remotely or from our office
• Access to Perkbox giving you discounts across healthcare entertainment food utilities and more
• Access to LinkedIn Learning giving you learning opportunities to upskill and work on your personal growth
• Access to top-notch mental health support through our Employee Assistance Program
• Continuous opportunities to leap learn and grow.

Company Overview

CoStar Group is a leading global provider of commercial and residential real estate information analytics and online marketplaces. We are on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

About Domain:

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia including the Domain Allhomes and Commercial Real Estate (CRE) 2025 Domain became part of CoStar Group a global leader in commercial real estate information analytics online marketplaces and 3D digital twin technology. Together Domain and CoStar Group is dedicated to digitising the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

Whats Next

Well give your application the thoughtful attention it deserves and get back to you as soon as possible. If theres a match one of our recruitment consultants will reach out-so keep your phone handy! Were genuinely excited about the chance to work together and make a meaningful impact.

Equity Diversity & Inclusion

Domain is enthusiastically and unapologetically committed to fostering an equitable inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences including people with disability and people of all ages ethnicities cultures (including Aboriginal and Torres Strait Islander Peoples) faiths sexual orientations and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process were here to support. If you wish to receive this job advertisement in an accessible format or have a confidential chat about workplace adjustments please contact our Equity Diversity and Inclusion team at and we will get back to you.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing