Customer Service Executive

Your Tasks

Main Accountabilities:

Position is responsible to carry out end to end order-to-delivery processes for Ecommerce and Major Key Accounts including but not limited to order processing goods flow monitoring inbound and outbound and coordination with external stakeholders i.e. 3PL and addition this role will also be responsible for attending to short-term action plans related to customer response tasks.

Roles and Responsibilities

Order to Delivery

Receive and consolidate purchase orders from customers.
SO creation accurate and on time sales order creation based on the orders received from customers.
Delivery note and Invoice releasing On time and accurate DN and invoice creation based on agreed timeline.
Works with 3PL for dispatch and delivery to accounts.
Ensure compliance to required customer documentary requirements.
Performs month end reporting and housekeeping for customer orders.
Creation and routing for approval of credit unblocking request.
Coordinates closely internal and external stakeholders to ensure optimal service level.
Validates 3PL KPIs and works with CS&L Head to conduct regular reviews.

Inventory Management and Planning

Inventory management of stocks in ECom bins ensuring optimal service level.
Works with CS&L Asst. Manager to conduct monthly inventory reconciliation for ECom bins.
Works with Ecom and customers to get rolling forecast and feeds the information to demand planner.
Consolidated forecast and perform preliminary CSL checks based on on-hand and in-transit stocks.
Monitors forecast assumption and feeds the info to demand planner CS&L and customer.
Ensures that account allocation for FOCs/bundles are properly executed monitored and consumed based on plans.
Create OOS report/Critical stock report for stakeholder visibility.
Facilitates the inventory management for Marketing and VAS materials and communicates those decisions to the respective functions.

Customer Response

Supports local allocation/reservation as well as VAS planning and execution process by providing information about product availability (volume & time)
Local prioritization/allocation schemes
Publish Air freight tracking report monthly.
Publish Excess report/Inventory Health report on a monthly basis.
Provide waste and service level commenting.

Your Profile

Education

University degree

Skills

Background in SAP is a must.
Good attention to details
Excellent communication skills (English)
Good command of MS Office applications (Word Excel)

Experience

Preferably 2-3 years work experience in customer service logistics and warehousing related work in FMCG industry.
Basic to intermediate planning experience.
Experience working with outsourced logistics service providers.

Personal attributes

Decisive and result/performance driven
Proactive and collaborative
Is able to work with higher management
Service mind orientation
High cultural adaptability

Location

Based in Metro Manila

Your Tasks

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Your Profile

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