Service Advisor Changan

Accelerate Your Career with ICATS Motors Inc.!

ICATS Motors Inc. is seeking a highly motivated customer-oriented and results-driven Changan Service Advisor to join our Aftersales Team. As the primary liaison between customers and the service department you will play a key role in delivering an exceptional ownership experience by ensuring efficient service coordination and outstanding customer satisfaction.

Position: Changan Service Advisor

Location: Insert Location
Employment Type: Full-Time

Key Responsibilities

• Welcome customers and assist them with their vehicle service and maintenance needs.
• Conduct initial vehicle inspections and accurately identify customer concerns.
• Prepare repair orders service quotations and cost estimates.
• Explain recommended repairs maintenance requirements and service timelines to customers.
• Coordinate with Service Technicians Parts Department and Warranty Personnel to ensure smooth workshop operations.
• Monitor repair progress and provide regular service updates to customers.
• Ensure all service documentation is accurate complete and properly filed.
• Process warranty claims and ensure compliance with manufacturer standards and policies.
• Perform quality checks before vehicle release to ensure all requested work has been completed.
• Build and maintain strong customer relationships to drive service retention and customer loyalty.
• Achieve service department performance targets related to customer satisfaction and service sales.

Qualifications

• Bachelors Degree in Automotive Technology Mechanical Engineering Business Administration or any related field.
• At least 12 years of experience as a Service Advisor Service Receptionist or in a customer-facing automotive role.
• Knowledge of automotive systems preventive maintenance and repair procedures.
• Excellent communication interpersonal and customer service skills.
• Strong problem-solving and organizational abilities.
• Proficient in Microsoft Office applications and dealership management systems.
• Ability to work in a fast-paced environment and manage multiple customer concerns effectively.
• Must possess a valid professional or non-professional drivers license with a good driving record.
• Experience in an automotive dealership environment is an advantage.

What We Offer

Competitive salary and performance-based incentives
Career growth and development opportunities
Comprehensive training programs
Health and wellness benefits
Dynamic and collaborative work environment
Employee engagement and recognition programs

Why Join ICATS Motors Inc.

At ICATS Motors Inc. we are committed to delivering exceptional customer experiences and building a team of passionate automotive professionals. If you are driven by customer satisfaction and have a passion for the automotive industry this is your opportunity to grow with one of the leading dealership organizations in the country.