Customer Service Associate | On-site | BGC, Taguig

Are you passionate about delivering high-quality customer experiences and ready to grow your career in a company that truly values its people Peak Support is looking for dedicated Customer Service Associates who are committed to excellence and excited to work onsite as part of a collaborative and high-performing team.

Join us and be part of an environment where quality professionalism and continuous growth come first.

What Were Looking For

Were seeking individuals who are:

• Proven in delivering excellent customer service within the BPO industry
• Equipped with strong oral and written communication skills
• Experienced in providing support across multiple channels (voice chat email)
• Quality-driven with a keen attention to detail and a commitment to delivering the best customer experience
• Comfortable working in a fast-paced onsite environment
• Flexible and open to voice non-voice or blended programs
• Knowledgeable in Microsoft Office applications (with at least average MS Excel skills)
• Strong in problem-solving critical thinking and information delivery
• Organized reliable and able to work with minimal supervision
• Willing to complete required training and continuously improve performance
• Open to working shifting schedules weekends and holidays onsite

What Success Looks Like

To thrive in this role you should have:

• At least 1 year of BPO experience
• A strong sense of empathy active listening and professionalism ensuring every customer interaction meets quality standards
• The ability to make sound decisions and resolve issues effectively using independent judgment
• A collaborative mindset able to work closely with teammates supervisors and leadership
• Adaptability to a dynamic onsite work environment where priorities may shift
• A genuine commitment to delivering accurate efficient and high-quality service every time

Why Join Us Onsite

Working onsite gives you the opportunity to collaborate closely with your team receive real-time support and build stronger connectionsall while enhancing your skills in a structured and engaging work environment.

Peak Support and our Work-from-Home PLUS model

At Peak Support we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We dont do this with ping pong tables or video games. We do it by creating a positive encouraging and performance-driven culture that enables our team members to build rewarding long-term careers. Were proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.