Service Account Representative(Customer Services)
Job Location:
Manila - Philippines
Monthly Salary:
Posted on:
Vacancies:
Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Job Summary
As a Services Account Representative you will be responsible to execute the delivery of high-quality service administration across several areas or functions. Ensure satisfaction of relevant stakeholders by providing high quality administrative services at agreed service level. The position is permanently based in Manila PH.
What you will do
- Lead administration of sales opportunities based on customer information together with Services Key Accounts Manager & Services Sales Managers.
- Lead communication and planning with customers for service and maintenance events permanent solutions and mandatory re-building kits.
- Lead customer enquiries respond and channel it into the organization including technical sales.
- Lead customer related master data updates and ensures accuracy to drive transactions sales and service business.
- Participate with input to the preparation of the sales strategy including Services Key Account Plan by using internal and external data sources.
- Participate in customer relationships from an operational perspective and transactions sales through structured communication
- Participate in analysis and follow-up customer satisfaction results together with Services functions.
- Participate in preparation of service contract execution and confirm resources for delivery of services and service delivery control.
We believe you have
- 3 to 4 years of leadership experience in administration
- Good team player
- Demonstrated exceptional Customer Service skills
- Advance Excel Skills SAP
- Strong productivity & continuous improvement focus
- Proven record of process implementation discipline and organizational agility
- Demonstrated Leadership Elements : Change Collaborate and Perform
- University Bachelor in technical / business disciplines or equivalent
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at job posting expires on 5th August2026.
If you have any questions about your application please contact Ankur Shrivastava.
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
Unclear Seniority
About Company
Manufacture of packaging products including cartons and straws; distribution of food service machinery including processing equipment; distribution of industrial automation machinery and equipment including conveyors, accumulators, cardboard packers, crates, roll containers and film w ... View more
