Commercial Property Management Assistant PH 083126
Job Location:
Manila - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Location: Remote (Philippines)
Schedule: Monday Friday 9:00 AM 6:00 PM EST (US East Coast Shift)
Employment Type: Full-Time
We are seeking a detail-oriented customer-focused Commercial Property Management Assistant to support the day-to-day operations of a premier commercial property in New York City.
Working closely with the U.S. Property Manager you will coordinate tenant requests manage service and work orders schedule conference rooms and building amenities and support daily building operations. Responsibilities include handling requests related to HVAC maintenance security visitors painting building communications and other tenant or facility needs to ensure a seamless experience for occupants.
Property Request & Ticket Management: Oversee incoming service requests facility maintenance tickets and general tenant inquiries to ensure quick and efficient resolution.
Space & Amenity Booking: Coordinate and schedule reservations for building conference rooms event areas and shared community spaces.
Stakeholder Communication: Maintain clear professional and polished written and verbal communication with property managers and commercial tenants.
SOP & Knowledge Base Alignment: Follow structured Knowledge Center guidelines and Standard Operating Procedures (SOPs) to ensure consistent service delivery and update as needed to ensure processes stay current.
Experience: Prior background in Commercial or Residential Property Management is highly encouraged.
Communication: Outstanding spoken and written English skills (experience dealing with high-profile US commercial clients is a strong plus).
Software Knowledge: Experience with property management platformsspecifically Prism by Building Enginesis highly desirable.
Work Style: Self-directed detail-oriented coachable and reliable. This is an administrative/operations role not a standard call center position.
Schedule: Must be available to work standard US East Coast business hours (M-F 9:00 AM 6:00 PM EST).
Required Experience:
Junior IC
About Company
Boost customer satisfaction with outsourcing customer service and support. Improve customer retention outsourcing with expert teams and AI-driven solutions.
