Certification Center Technical Support Officer

Provide technical guidance to Certification Center to help achieve Quality Goals and Performance Standards. Manage aspects of the process to ensure:

o Trade Facilitation through timely correct and/or consistent issuance and provision of opinion as reported on the Certificates of Conformity following Conformity Assessment Instructions TFS Business Rules and all other related references;

o Compliance to Company Policies Rules and Regulations;

o Monitor results and take corrective actions.

Provide PCA-related technical support as required by Management.

Ensure compliance of the Certification Center processes to relevant standards e.g. ISO 17020 ISO 17065 etc.

Assist in strategic planning by identifying goals for the section.

Assume the roles of CC Technical Manager in their designated field per ISO/IEC 17020 and/or ISO/IEC 17065 standards. This role is equivalent of CC Technical Support Manager in the global job description.

Act as a certification reviewer on EAC Ready certification scheme

Defining risk assessment for the product group under its expertise applying a flexibility approach to complex cases within the bounds of good conformity assessment practices.

Taking decision on final actions for escalated cases.

Qualifications :

Educational / Professional qualifications & Experience

At least a bachelors degree in Engineering or other University technical degree.

Preferably with masters degree in Business Administration / Management Public Administration Engineering Management or its equivalent.

At least three years experience in the industry or in any of the following fields:

o Technical regulations (WTO-TBT rules)

o Standardization

o Quality Assurance

o Laboratory Testing

o Inspection

o Conformity Assessment (certification/accreditation)

o Management Systems Auditing (QMSEMS etc.)

Minimum 5 years experience in conformity assessment work

Competent knowledge of all aspects of trade export procedures technical regulations and documentation.

Good understanding of the requirements of ISO 17020 and ISO 17065 standards

Management experience in the areas of Production Process Assembly and/or Trade Data Assembly is an advantage.

Complete understanding and expertise in product certification or conformity assessment process essential product specifications and applicable standards

Above average communication skills and ability to interact with all levels of people in the SGS network.

Sound training skills (including training needs analysis training material development and training dlivery)

Additional Information :

Experience / Technical knowledge

Experience in SGS TFS services an advantage

Computer literate (familiar with MS Window applications)

Decisive Assertive and Results Oriented

Product Technical expertise and/or Language Skills expertise an advantage

Familiar with International Trade Practices

Excellent Presentation Skills

Can work on Weekends and on rotation shift basis (Morning Mid or Night Shift) as necessary

Trade experience in import or export or customs brokerage and/or banking procedures an advantage.

Remote Work :

No

Employment Type :

Full-time