Admin Support Specialist

• Process and maintain service orders including opening updating closing billing and posting in the ERP/system in accordance with established procedures and SLAs.
• Review and post service order data to ensure accuracy and completeness.
• Perform daily service reviews and analysis to identify discrepancies trends and required follow-ups.
• Manage contract maintenance and archive service report images and related documentation.
• Prepare and post costs associated with service orders and related transactions.
• Handle meter readings and meter billing activities ensuring timely and accurate entry.
• Monitor and maintain the Mobile Object Manager and related operational tools.
• Solicit collect and validate new purchase orders; follow up with customers for missing information.
• Perform general data entry into the ERP system ensuring data integrity and traceability.
• Provide excellent customer service by answering inbound calls and email inquiries about service orders and requests.
• Proactively contact customers via phone and email to follow up on purchase orders order status and outstanding issues.

• Escalate exceptions and unresolved issues to the appropriate teams and document resolution steps.

• Bachelors degree or vocational in any course a strong advantage.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Must consistently meet or exceed required performance criteria.
• Prior BPO experience in Customer Service is a plus.
• Familiarity with ticketing system a strong advantage.
• Must be willing to work in different shifts.

Level of Knowledge Skills and Authority:

• Applies job skills policies and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
• Exercises judgment within defined guidelines and practices to determine appropriate action.
• Time management and prioritization