IT Service Desk Specialist Jobs in Philippines

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow be...

About the Position:As a Service Desk Analyst you will be working directly with AvePoints partner FSI Strategies in helping clients leverage Microsoft Technologies to achieve more. You will be the primary point of contact for clients seeking technical support managing incoming service requests via va...

Position Title: Service Desk Engineer (Level 2)Work Set-up:(Remote / Hybrid)Salary: TBDSchedule: 9:00 AM to 6:00 PM PH time Monday to FridayHolidays: PhilippinesAbout the RoleBoomering is partnering with a leading managed services business to hire a Service Desk Engineer (Level 2) for its Philippine...

SUMMARYAnalyst Enterprise Service Desk is responsible for serving as an initial point of contact for triaging then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Level Ones assist with escalations from Techn...

This is a remote position. SUMMARY The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation point supporting Tier 1 & 2 teams actively working tickets and ensuring requests and incidents are progressing efficiently in line with SLA commitments throu...

Descartes Unites the People and Technology that Move the WorldThe need for efficient secure and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology powerful trade intelligence and the reach of our network Descartes helps get good...

SUMMARYAs a Managed Services Engineer 1 you are a frontline customer-centric engineer supporting our customers technology programs on the Service Desk. Success is measured by your ability to resolve tickets timely with high customer satisfaction as well as supporting your team in the success of depa...

Position Description:.Resolving issues utilizing excellent customer service skills problem solving skills and technical skills .Thinking/reasoning skills and a high level of individual judgment to ensure outcomes of customer satisfaction. .Receive and respond to user inquiries and requests via telep...

This is a remote position. Position Title: Service Desk Engineer (Level 1) Work Set-up: Remote Salary: 25 to 30K Schedule: 3:00 PM to 12:00 AM Monday to Friday PH time (1-hour unpaid break) Holidays: Philippines About the Role Boomering is partnering with a leading managed services business to hire...

System Administrator (HR Service Desk)Req number:R8500Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power th...

DescriptionDaily Activities:Monitor AI-assisted Service Desk performance including deflection resolution escalation fallback and containment rates.Review AI interactions failed intents fallback cases and escalated conversations to identify quality issues and recurring patterns.Tag classify and analy...

DescriptionDaily Activities:Coordinate daily Service Desk operations workload distribution and resource coverage.Monitor service levels KPIs quality and customer satisfaction.Provide coaching guidance and knowledge sharing to Service Desk analysts.Support adoption and effective use of AI-enabled too...

About this role:Wells Fargo is seeking a Technology Operations Associate Manager.In this role you will:Supervise team and oversee processes to ensure timely completion quality and compliance in Technology OperationsManage the operational outcomes of key IT services delivered by network services and...

What success looks like in this role: Answers moderately complex questions following guidelines and using judgment based on experience with related incidents and service handled include support of hardware software client and COTS applications as well as network and user administration. Escalates co...

SUMMARY We are looking for an experienced Service Desk Associate III who can solve complex third tier trouble tickets for end users. This person is an excellent communicator who works well in a Team based environment and can manage working on multiple trouble tickets at once and be a mentor to other...

SUMMARYAs a Managed Services Engineer 1 you are a frontline customer-centric engineer supporting our customers technology programs on the Service Desk. Success is measured by your ability to resolve tickets timely with high customer satisfaction as well as supporting your team in the success of depa...

The IT Service Desk Manager leads the IT Service Desk ensuring effective Level 1 support across the organization. The role is responsible for service performance operational governance team leadership employee experience continual service improvement and the ongoing development of support capabiliti...

Just imagine your future with usAt Aurecon we see the future through a very different lens. Do youInnovation eminence and digital are at the heart of everything we do. Are you excited about the futureAre you driven by the opportunity to work on some of the most challenging and complex projects aroun...

We are looking for a Senior IT Service Delivery Lead (Manager) to join our Global Technology this role you will lead multiple technology teams and specialists across Manulife segments with responsibility for enabling effective team operations and ensuring deliverables are completed in alignment with...

SUMMARY As a Service Desk Technician you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues such as hardware and software troubleshooting account management and password resets while providing prompt and cour...