Unit Head — G2P Operations & Governance

Our client is a leading State Bank of Pakistan-licensed microfinance bank with a nationwide presence committed to advancing financial inclusion and supporting the socio-economic well-being of underserved communities across Pakistan. The organization is seeking to appoint a Unit Head - G2P Operations & Governance.

JOB PURPOSE

The Unit Head G2P Operations & Governance holds a dual mandate. First as Unit Head the incumbent leads end-to-end delivery of Government-to-Person (G2P) programs field operations financial compliance reporting and stakeholder engagement driving timely service delivery and operational excellence. Second as the departments governance lead the incumbent owns the governance risk and control framework for the wider department ensuring consistent standards audit readiness and risk oversight.

1. G2P Program Delivery & Field Operations

• Lead planning and execution of G2P service delivery in line with defined timelines scope and quality standards.
• Ensure roadmap adherence milestone tracking and delivery reviews are implemented effectively within the G2P unit.
• Manage field-level execution quality ensuring compliance with service delivery standards and schedules.
• Supervise resolution of field escalations and operational disruptions in coordination with regional teams and internal/external stakeholders.
• Monitor deployment of field resources (devices field staff) to ensure optimal utilization.
• Strengthen communication channels between field teams and central operations.

2. Financial Compliance & Controls

• Ensure timely and accurate financial reconciliations disbursements and invoice processing.
• Oversee adherence to fund movement timelines and cheque submission SLAs.
• Collaborate with finance audit and operational teams to close financial gaps and ensure compliance.

3. Reporting & Performance Visibility

• Drive performance tracking through timely and accurate reporting to senior management and external stakeholders.
• Maintain updated dashboards and visibility tools ensuring data accuracy and actionable insights for G2P operations.
• Highlight key operational trends risks and recommendations in leadership reviews.

4. Stakeholder Management

• Facilitate coordination with government partners financial institutions and internal teams on G2P delivery matters.
• Track stakeholder satisfaction and ensure alignment on operational priorities and outcomes.
• Lead structured engagement forums and ensure timely resolution of stakeholder issues or escalations.
• Strengthen cross-functional collaboration to enhance service impact.

5. Governance & Risk Oversight

• Own the governance framework for the department as a whole defining control checkpoints approval gates and escalation protocols that apply consistently.
• Institute and enforce standardized tools SOPs and process controls department-wide; identify deviations by unit and drive corrective action plans to closure.
• Partner with Finance Internal Audit and Compliance functions to close control gaps respond to audit findings and maintain continuous audit readiness across the departments full portfolio.
• Ensure all units maintain complete defensible audit trails suitable for donor government or regulatory review applying the same governance bar regardless of unit.
• Serve as the departments governance point of contact for cross-unit compliance matters.
• Strengthen cross-functional governance collaboration (Finance Audit Legal Operations) to enhance program integrity and impact department-wide.

QUALIFICATIONS & EXPERIENCE

• Bachelors or Masters degree in Business Public Policy Program Management Governance Risk & Compliance or a related field.
• 610 years of progressive experience in operations program delivery or G2P ecosystems with meaningful exposure to finance operations governance or compliance functions.
• Demonstrated experience designing or operating governance frameworks control environments or audit/compliance programs ideally across more than one business unit or program.
• Proven ability to lead large-scale delivery programs with complex multi-stakeholder landscapes (government donor regulatory).
• Experience managing statutory/donor audit cycles compliance reporting and remediation of control findings.
• Exposure to or working knowledge of adjacent units such as Digital Financial Inclusion (DFI) is an advantage given the cross-unit scope of the governance mandate.

KEY SKILLS & COMPETENCIES

• Strong ethical judgment and comfort escalating control issues independently of delivery pressure including acrossnunits outside direct reporting lines.
• Strong command of project & operations management methodologies.
• Excellent field execution and troubleshooting skills.
• Financial acumen including reconciliation and disbursement oversight.
• Ability to synthesize data into impactful reports and dashboards.
• Strong grounding in governance risk management and internal control frameworks
• Stakeholder negotiation and conflict resolution skills.
• Strong communication and leadership presence.
• Proficiency in MS Office Suite and project/governance management tools.