Travel Support & Coordination Agent

Job Title: Travel Support & Coordination Agent
Job Location: Karachi

About Us
We are a leading mining company and we are expanding our hotel and transport operations to support our teams and guests.

Role Overview
We are looking for experienced professionals to oversee hotel room operations and coordinate our vehicle fleet ensuring smooth stays and reliable transport for our guests.

Responsibilities

• Manage room bookings allocations check-ins and check-outs for individuals and groups.
• Monitor room availability and occupancy and coordinate with housekeeping and front office on room readiness.
• Serve as the main point of contact for guests and resolve requests and complaints promptly.
• Schedule vehicles for airport pickups drop-offs and transfers and assign drivers.
• Track fleet availability usage and maintenance and align transport with guest arrivals and departures.
• Handle last-minute changes cancellations and emergencies efficiently.
• Maintain accurate records and prepare daily reports on occupancy and fleet usage.
• Ensure bookings and transport stay within company policy and budget.

Requirements

• Prior experience in hotel or hospitality management (required).
• Hands-on experience with hotel operations such as front office reservations or guest relations (required).
• Experience in transport or fleet coordination is a plus.
• Fluent in spoken English with strong communication skills.
• Strong organizational multitasking and problem-solving skills.
• Proficient in hotel management systems and MS Office.
• Able to work under pressure and on flexible shifts.
• Candidates living near Karachi Airport are preferred.