Technical Consultant II
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Job Summary
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Location: Karachi Pakistan
Position Summary:
- Provide post-go-live support for NCR software solutions ensuring system stability performance and customer satisfaction.
- Troubleshoot and resolve application configuration and technical issues in a timely and efficient manner.
- Work directly with customers to understand business requirements and translate them into effective software configurations and solutions.
- Configure customize and optimize NCR products and solutions to meet customer operational and business needs.
- Act as a trusted advisor and primary technical point of contact for assigned customers.
- Conduct root cause analysis and recommend corrective and preventive actions for recurring issues.
- Collaborate with internal development product support and project teams to resolve customer challenges.
- Document customer requirements solution designs configurations and support activities.
- Support software upgrades patches releases and system enhancements.
- Assist in solution testing validation and deployment activities.
- Deliver technical guidance product knowledge and best-practice recommendations to customers.
- Monitor solution performance and proactively identify opportunities for improvement.
- Maintain effective communication with customers and internal stakeholders throughout issue resolution and project activities.
- Participate in customer meetings workshops and training sessions as required.
- Support continuous improvement initiatives aimed at enhancing customer experience and service delivery.
- Bachelors degree in Information Technology (IT) Computer Science (CS) Software Engineering (SE) or a related field.
- 6 to 7 years of customer-facing experience in technical consulting software support implementation or a related field.
- Strong troubleshooting and problem-solving skills.
- Experience gathering business requirements and translating them into technical solutions.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong customer service orientation and relationship management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel approximately 15% to 25% as required.
Preferred Qualifications:
- SQL experience
- Microsoft Server Product Knowledge
- Previous experience within ATM/banking industry is a plus
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
Contract
About Company
Delivering exceptional ATM & ITM solutions, NCR Atleos empowers financial institutions & retailers to expand access & optimize branch operations.
