Supervisor – Support Checkout

• Reconcile MMS/MCOP reports with cash and credit transactions.
• Assist in scheduling Cashiers according to their shifts.
• Assist in the overall management of Checkout Floor Operations including cash tills and End Control.
• Ensure the smooth implementation of customer service standards within the department.
• Train Cashiers and support their ongoing development within the function.
• Work towards developing the skills and competencies required for progression to the Department Manager (DM) role.
• Greet customers and provide accurate product information regarding specifications availability price and location.
• Address customer complaints by understanding customers needs and expectations and proposing appropriate solutions.
• Obtain information from the DM regarding competitors promotions to better understand business action plans.
• Obtain information from the line manager regarding competitors services and activities.
• Coach and train team members on existing and new concepts technologies and functionalities to support the successful achievement of the teams functional objectives.
• Contribute to enhancing team members technical skills individual growth and positive attitudes.
• Carry out any other instructions or tasks assigned by the line manager and/or senior management.

Qualifications :

Bachelors degree or equivalent qualification

Remote Work :

No

Employment Type :

Full-time