Solutions Architect- IP

TTEC Digital seeks a Solutions Architect to join our team. This role is a full-time and fully remote opportunity!

The work:

Werean innovation group inside TTEC (NASDAQ: TTEC) building the next generation of AI CX tools automated QA conversational analytics knowledge assist and agentic automation for the worlds biggest brands and the millions of customers they serve. We move like an early-stage startup backed by the scale distribution and enterprise client base of a companythatsbeen obsessed with customer experience since 1982.

This is the rare seatwheregetting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprisedeploymentsand youdontjust move a metric you move the trajectory of the company and the value of the stock. The leverage is real and the work compounds.

Who we hire the DNA:

• Self-starters and do-erswith grit hackers in the best sense with a startup mentality and a show-me bias: working software over slides prototypes over proposals.
• Wanttolearnlovenew technology. This platform is built on the latest technology and that technology changes and advances monthly. You adapt to change quickly new tools new models new priorities without drama.
• Master debuggers and problem solvers. You love solving complex problems youthink outside the box and you multitask across domains without losing the thread.
• AI-native. You work with AI on all levels you understand the technology around you (LLMs SLMs RAG knowledge graphs agents training eval) and you use AI tools daily to exponentially increase your velocity.
• Distributed-systemsliterate. High-efficiency event-driven low-latency systems are our world; you understand what that demands.
• Innovators who ship. Youdemonstrateideas easily fail fast and move forward. You make committed timelines and hit them.
• You consider yourself exceptional and you like winning. So dowe.
• No one will have everything in this description. Were looking for well-rounded smart people who move fast.

What You Will Do:

The role:

• The technical face to enterprise customers scoping deployments designing tenant configurations and getting customers live fast (same-day with Desktop Intercept).
• Youre selling and deploying a platform that combines voice desktop intelligence and AI technology that changes monthly so you learn constantly and demo fearlessly.
• Startup environment: the deal the deployment and the product are all moving at once and you thrive in that.

What youll own:

• Pre-sales and deployment architecture
• Tenant configuration and plugin enablement design
• Customer integration scoping (CCaaS / CRM / SIP) live demos that win show-me applies to customers too
• The customers voice back into Product and Engineering
• Your committed go-live timelines.

Who you are:

• A self-starter with grit and a closers instinct you like winning and a signed customer going live is your scoreboard.
• Show-me mentality: youd rather run the live demo than present the slide.
• You adapt fast when the product shifts under you (it will weekly) love new technology and use AI tools daily including in your own demo and scoping workflow.
• A do-er who owns the messy middle instead of escalating it.
• A team player who translates in both directions: business requirements into technical needs for engineering platform capability into business value for the customer.

What You Will Bring:

• 8 years of solutions architecture/sales engineering in contact-center CCaaS or enterprise SaaS.
• Technicalenough to design an integration on a whiteboard and credible enough to own a CTO conversation you keep the respect of senior engineers on both sides of the table.
• KnowsCCaaS/ CTI SIP / RTP and CRM landscapes cold.
• Strong working knowledge of the modern AI stack LLMs RAG knowledge graphs agents transcription/translation deep enough to answer the customers AI architecture anddata-securityquestions without phoning home.
• Has taken enterprise customers live and owned the messy middle network quirks security reviews procurement the works.
• Hands-on enough to configure a tenant read an API payload and debug a customer integration in real time a troubleshooter not a talker: when the pilot breaks at 4pm you isolate it.
• Understands event-driven platform architecture well enough to scope custom integrations accurately whats configwhatsa connectorwhatsa feature request.
• Deployment playbook craft turns every go-live into a repeatableplaybookso the second customer is faster than the first; this is how one SA scales.
• Enterprisesecurity fluency comfortable in InfoSec reviews (SOC 2 data residency PII/redaction AI data-usage questions); AI deals die here without it.
• Competitive positioning depth knows theCCaaS/agent-assist landscape and can architect around a competitors incumbency.
• POC discipline scopes pilots with clear success criteria and exit dates so pilots convert instead of drifting.