Solution Architect- Telecom Power

Role Purpose
Experience in telecom GIS fibre planning tower / network datasets infrastructure intelligence power network visibility spatial analytics network planning support solution consulting pre-sales or RFP support.

Essential Hiring Skills

• Telecom GIS and fibre planning
• network intelligence and infrastructure use cases
• tower fibre and network dataset understanding
• power network visibility
• ability to create telecom-specific GTM assets solution narratives RFP content and demos
• conduct workshops and solution demonstrations
• excellent English written and verbal communication for global client interaction.

Roles and responsibilities

• Create telecom GIS and fibre planning offerings
• define network intelligence and infrastructure use cases
• support telecom transformation pursuits
• conduct workshops and solution demonstrations
• create telecom-specific GTM assets
• build account-specific solution narratives
• support RFPs and proposals with solution scope assumptions and technical inputs
• work with GIS analysts to prepare tower fibre network and infrastructure datasets for demos
• support demo development for telecom network visualisation fibre planning tower intelligence and infrastructure analytics
• track telecom GIS fibre planning network digital twin and power infrastructure trends

• Maximize process efficiency and cost effectiveness through strategic planning contract compliance and governance mechanisms
• Strategy Planning with Senior Stakeholders
  • Collaborate with leaders to provide strategic and operational plans associated with the account
  • Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
  • Ensure a deep enough understanding of clientsÃÂÃÂÃÂ individual experiences to head off potential issues before they become problems
• Contract compliance & adherence
  • Ensure all SLA parameters are met in the account and maintain a green card at all times
  • Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
  • Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

• Delivery governance in the account
  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics
• Invoicing
  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client
• Collect and analyze statistics (costs customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses

• Ensure outstanding performance against key metrics mentioned in the agreement
• Regular cadence around contract compliance
  • Evaluate performance with key metrics (accuracy customer service metrics etc.)
  • Set direction for the team track progress against targets through regular cadence calls and course correct as require
  • Drive the focus of the team on quality and adherence to contract compliance processes
  • Drive and implement structured cadence around quality both process and transactional
  • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
  • Weekly calls with WFM to ensure resource optimization compliance to the manpower numbers agreed in the contract future planning in case of ramp ups etc.

• Resource Allocation & Retention
  • Conduct effective resource planning to maximize the productivity of resources (people technology etc.)
  • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
  • Optimize manpower and minimize leakages by working closely with delivery head
  • Ensure retention by offering relevant trainings and certifications of all allocated resources
  • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
• Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects