Solution Architect Energy and Utilities

Role Purpose
The purpose of this role is to increase revenue maximize process efficiency & cost-effectiveness and ensure excellent customer experience through effective supervision of daily operations and personnel contract compliance resource optimization and capability development within an account.

Roles & Responsiblity

Create GIS-based utility modernisation offerings; define pipeline monitoring and asset intelligence use cases; support utility and infrastructure client engagements; build proposals and modernisation frameworks; conduct workshops and solution walkthroughs; create utility-focused POVs and collateral; support RFPs with scope assumptions capability responses and technical inputs; work with GIS analysts to build utility GIS datasets dashboards geospatial layers remote sensing workflows and infrastructure analytics demos; track energy utilities and infrastructure GIS trends.

Essential Hiring Skills

• Utility GIS and infrastructure mapping
• Asset intelligence and pipeline monitoring use cases
• Network visibility and outage visualisation; spatial analytics
• Ability to create utility modernisation offerings proposals POVs and solution frameworks
• Conduct client workshops and demos
• Excellent English written and verbal communication for global client interaction.
• Power distribution / transmission data gas or pipeline networks renewable infrastructure remote sensing asset management platforms field operations support dashboards GIS tools infrastructure analytics and utility network models.
• Experience in utility GIS infrastructure mapping asset intelligence pipeline monitoring network visualisation outage analytics remote sensing geospatial data operations solution consulting pre-sales or RFP support.

• Maximize process efficiency and cost effectiveness through strategic planning contract compliance and governance mechanisms
• Strategy Planning with Senior Stakeholders
  • Collaborate with leaders to provide strategic and operational plans associated with the account
  • Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
  • Ensure a deep enough understanding of clientsÃÂÃÂÃÂ individual experiences to head off potential issues before they become problems
• Contract compliance & adherence
  • Ensure all SLA parameters are met in the account and maintain a green card at all times
  • Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
  • Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

• Delivery governance in the account
  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics
• Invoicing
  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client
• Collect and analyze statistics (costs customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses

• Ensure outstanding performance against key metrics mentioned in the agreement
• Regular cadence around contract compliance
  • Evaluate performance with key metrics (accuracy customer service metrics etc.)
  • Set direction for the team track progress against targets through regular cadence calls and course correct as require
  • Drive the focus of the team on quality and adherence to contract compliance processes
  • Drive and implement structured cadence around quality both process and transactional
  • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
  • Weekly calls with WFM to ensure resource optimization compliance to the manpower numbers agreed in the contract future planning in case of ramp ups etc.

• Resource Allocation & Retention
  • Conduct effective resource planning to maximize the productivity of resources (people technology etc.)
  • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
  • Optimize manpower and minimize leakages by working closely with delivery head
  • Ensure retention by offering relevant trainings and certifications of all allocated resources
  • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
• Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects