Senior Project Manager – Salesforce

Project Manager Salesforce

At TTEC Digital everything we do helps our clients fuel exceptional experiences for their customers. Together we help our clients develop strategic customer experience design integrate data and orchestrate industry-leading technology.

Job Expectations

TTEC Digital is expanding its Salesforce practice in Hyderabad India. As a Project Manager Salesforce you will be responsible for managing end-to-end Salesforce project delivery ensuring projects are delivered on time within scope and budget while maintaining strong client relationships and delivery quality.

The role requires strong project management stakeholder management Agile/Scrum delivery risk management and a good understanding of Salesforce implementations.

Roles & Responsibilities

• Manage end-to-end Salesforce projects from initiation through delivery and closure.
• Develop and maintain project plans schedules milestones dependencies and delivery commitments.
• Work closely with clients Product Owners Business Analysts Architects Developers QA and other stakeholders.
• Lead project governance status meetings steering committee meetings and client communications.
• Manage scope schedule budget risks issues dependencies and change requests.
• Track project progress identify potential delays or risks and drive corrective actions.
• Facilitate Agile ceremonies including sprint planning daily stand-ups sprint reviews retrospectives and backlog refinement.
• Ensure effective coordination between distributed teams and client stakeholders.
• Monitor resource requirements utilization capacity and project priorities.
• Ensure deliverables meet agreed quality timelines and acceptance criteria.
• Manage escalations and facilitate resolution of project and delivery issues.
• Prepare project status reports dashboards RAID logs and other governance documentation.
• Support estimation proposals RFP/RFI responses and project planning for new Salesforce opportunities.
• Identify opportunities for process improvement and drive continuous improvement across project delivery.
• Ensure effective communication across technical and business teams throughout the project lifecycle.

Eligibility & Required Skills

• Bachelors degree in Engineering Computer Science Business or equivalent.
• 812 years of IT project management experience with significant experience managing Salesforce projects.
• Strong understanding of Salesforce implementations and the Salesforce ecosystem.
• Proven experience managing Agile/Scrum projects and distributed teams.
• Strong experience in client management stakeholder management risk management and project governance.
• Experience with project planning estimation budgeting resource management and delivery tracking.
• PMP PRINCE2 Salesforce certifications or Agile/Scrum certifications are preferred.
• Strong communication presentation negotiation and problem-solving skills.
• Ability to manage multiple priorities and work with geographically distributed teams.
• Strong ownership accountability and ability to operate in a fast-paced consulting environment.

Key Focus

Project Delivery Client Management Agile/Scrum Governance Risk & Issue Management Resource Planning Stakeholder Management Salesforce Delivery