Senior Manager Processes

This position will be responsible for driving productivity reduce waste/shrinkage optimize processes and workflows and ensure consistent application of lean methods to enhance efficiency productivity of employees/ departments cost control and customer experience.

Process Optimization & Waste Reduction

• Identify inefficiencies and bottlenecks across store operations logistics inventory and customer service.
• Lead process improvement initiatives using Lean tools (continuous improvement)
• Reduce waste (time materials energy labor) and improve workflow and resource utilization.

Operational Excellence Implementation

• Drive consistent execution of SOPs and best practices in all stores.
• Standardize store processes to ensure performance benchmarking.
• Promote process automation or simpler technological tools to support frontline teams.

Monitoring & KPI Management

• Define track and report key operational metrics (productivity OSA shrinkage personnel hours process cycle times).
• Compare store performance vs benchmarks; highlight deviations and propose corrective measures.
• Ensure accountability across MFC/ALC managers and support team for operational targets.

Training Coaching & Change Management

• Train MFC/ALC managers supervisors and staff on lean principles.
• Lead workshops / Kaizen events.
• Mentor others in continuous improvement and encourage ownership of performance outcomes.

Customer Experience & Quality

• Ensure that operations improvements do not compromise quality and customer service.
• Monitor quality audits customer feedback (VoC) complaints returns related to operational inefficiencies.

Cost & Resource Optimization

• Drive cost savings via better utilization of manpower reduction of energy consumption lower maintenance & repair costs.
• Manage asset equipment and stock (tools materials) usage more efficiently.

Reporting Compliance & Accountability

• Maintain documentation of improvement projects process changes and outcomes.
• Collaborate with other departments (store operations logistics merchandising HR) to align efforts.
• Ensure compliance with internal policies / legal / safety / quality standards.

Qualifications :

University degree (Bachelors or Masters) preferably Business Management with a specialisation in Sales / Supply Chain and / or finance or related subjects.

Additional Information :

• Experience: 5 years proven experience in process improvement lean methods operational excellence (ideally in retail or large store operations).
• Strong problem-solving skills analytical mindset; ability to work with data to drive actions.
• Excellent communication influencing and stakeholder engagement skills.
• Ability to lead cross-functional teams conduct workshops and mentor others.
• Good understanding of store operations logistics inventory and customer experience components.
• Competent in using productivity tools / dashboards / basic data visualization.

Remote Work :

No

Employment Type :

Full-time