Senior Group Leader (Lidar AV Labelling)

Position:Senior Group Leader

Wipro Band:B3

Voice/ Non-Voice:Non-Voice

Shift:24*7

Qualification:Graduation

Experience:Minimum 6 Years

Experience Breakup:BPO

Essential Hiring Skills:

• Experience of LIDAR Labelling would be an added advantage
• Good Interpersonal & people management skills with good problem solving approach.
• Need to handle a span size of 60 to 100 HC
• Excellent verbal & written communication & presentation skills
• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
• Good working knowledge of computer i.e. MS-Office Operating Systems internet services & Online tools
• Excellent analytical skills for MIS number crunching & reporting to internal & external customers problem-solving decision-making & management skills
• Ability to exercise managerial judgment and perform as a mentor
• Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills
• Leadership skills / Team Management Skills
• Knowledge of Client and end user requirement (Before starting floor management).
• Basic understanding and ability to trouble shoot issues and implement change as needed
• Basic knowledge of forecasting and scheduling techniques operation policies and procedures and MIS
• Ability to drive results against SLA performance indicators
• Candidate must be able to work in night shifts.
• Ability to work in a challenging/dynamic environment and meet the timelines

Responsibilities:

• Responsible for the end-to-end operations delivery

• Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations
• Ensure adherence to SLAs meeting Customer OKRs on Productivity Quality Utilization etc... and improve operational performance
• Identify process improvement areas and take initiatives to improve operational metrics like productivity quality TAT etc.
• Provide coaching and feedback to team members to enable them to improve their performance
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
• Drive reward and recognition activity on the floor
• Client management and drive client feedback
• Ensure compliance with internal policies and procedures external regulations and information security standards
• Liaise with sales and solution design team to grow the account in similar lines of business
• Create a workforce requirement plan for the engagement when the team is growing and future business is expected
• Hold appraisal for the Process leaders and Team leaders in the Hierarchy .
• Drive people initiatives Ideations and Projects by team or by customers
• Monitor and drive Revenue management for the process
• Meeting the SLA of Attrition Shrinkage etc...
• Ensures attrition is within the benchmark and takes initiatives to retain people.
• Driving People Engagement and developing the leadership skills of their direct reportees Ensuring that there is succession planning for all critical resources

Languages:English (Read/Write/Speak)

Nationality:Indian

Job Location:Hyderabad